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Yearbook of Experts® member profiles
Nancy Friedman -- Telephone Doctor
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About: Nancy Friedman, helps companies communicate better with their customers and co workers. When Oprah, Fox News, CNN, The Today Show, Good Morning America, CBS This Morning, KMOX, KCMO, WJAR, WCCO, WCBS, and a host of other radio & TV shows around the country need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 9 best-selling books and the featured spokesperson in the popular Telephone Doctor customer service programs, featured on line at www.serviceskills.com She is a featured speaker at conferences and association conferences and meetings around the country. Check her out on www.nancyfriedman.com Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
Jennifer Leake -- Assessment Pros LLC
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About: 70% OF YOUR EMPLOYEES COST YOU MONEY! Too few of your employees show up to work with a desire to give 100%. Employees who have a connection to their work make your company better, and carry that energy and commitment into their personal lives and their community. That's the value of Employee Engagement - something companies strive for but too few attain. Employee Assessments are key tools to make this happen. If you are like me, you've been in jobs you've loved .... and jobs you've hated. I'm passionate about helping YOU develop employees who LOVE what they do, ENJOY who they work with, and RESPECT who they work for. Happy and satisfied employees are not enough. Company picnics and monthly birthday celebrations are not enough. LET'S GET ENGAGED! Together let's change the world and make this your best year ever!
Ed Rigsbee, The Member ROI Guy - Author, The ROI of Membership
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About: Ed Rigsbee is the ROI Guy; want more customers? Give them more ROI. Want more members? Give them more ROI. Get more ROI from your alliances, get more ROI from your organizational membership. Author of 'The ROI of Membership,' 'Developing Strategic Alliances,' 'PartnerShift' and 'The Art of Partnering' -- one of America's most prolific authors on the subject of business growth through collaboration, Ed Rigsbee consults with world class clients such as Toyota, 3M, Dun & Bradstreet, DHL, BE Aerospace, George Fischer Signet, Mead, Siemens, Roland, Best Buy and others. He travels internationally to assist organizations in building strategic alliance relationships and to improve their total effectiveness and profitability. As a strategic alliance consultant, Rigsbee will help you develop and implement smart strategic alliances for continued business growth. Access resources through www.rigsbee.com
Joyce L. Gioia, CMC, CSP -- The Herman Group
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About: Looking for someone to give you 'The Why' behind what's happening and what's next? Gioia can do that for you. High content thought leader and Celebrity Futurist who will demystify complicated workforce and workplace issue and trends. Available 24/7, highly responsive and deadline-sensitive. Articulate Certified Management Consultant, she's upbeat about the future, with a realistic focus on employee turnover, labor shortages, corporation of the future, and similar current issues. Author of recent books on management and near-term future, including 'Impending Crisis,' 'How to Become an Employer of Choice,' 'Lean & Meaningful,'and 'How to Choose Your Next Employer.' The Herman Group helps organizations and their leaders prepare for tomorrow. Gioia has been on local and national TV more than 70 times and is often quoted in the national media, like TIME, Wall Street Journal, and the Christian Science Monitor.
Building Owners and Managers Association (BOMA) International
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About: Founded in 1907, the Building Owners and Managers Association (BOMA) International is a federation of U.S. local associations and global affiliates. The leading trade association for commercial rea...
Contented Cow Partners, LLC -- Workplace Experts
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About: Employee Recruiting and Retention rank among the top worries of business leaders today. Richard Hadden offers fad-free advice on how to attract, retain, and engage the people you need working in your organization. Richard Hadden and Bill Catlette wrote the book, literally, on the connection between people practices and profit performance - Contented Cows STILL Give Better Milk. Based on years of research on the leadership and employee relations practices of some of America's best managed companies, plus 45 years' combined management experience, we address and can comment knowledgeably on: workplace issues, turnover, morale, leadership, retention, recruitment, and HR best practices.
Dr. Lisa M. Aldisert -- Leadership is a Mindset
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About: Dr. Lisa Aldisert believes that leadership is a mindset. That’s why as an executive advisor, she teaches leaders to embrace leadership in from the practical to the conceptual. Working closely with her clients, Aldisert helps develop leaders' ability to build character, trust instincts, leverage communication skills, enhance original thinking and respect time. When these leadership skills are unleashed, leaders have less fear, more wins and overall greater velocity in their careers. She works primarily with entrepreneurs, executives, business owners and practice professionals. Dr. Aldisert is available to comment on Leadership is a Mindset as well as executive women in business, family-owned enterprises and the changing face of the United States workforce. She is the author of 'Valuing People: How Human Capital Can Be Your Strongest Asset' and 'Leadership Reflections - 52 Leadership Practices in the Age of Worry.'
David M. Jacobson - LCSW -- Expert on Leadership, Humor & Health
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About: Employee engagement over 90%. Leadership effectiveness rating 99%. Not goals, but reality for David Jacobson in his leadership positions. Discover his secret in his new book: Highly Humorous Leadership: A Fun, Effective Approach to Management and Supervision. Want to know his secret? Just ask. Previous book: '7 1/2 Habits To Help You Become More Humorous, Happier & Healthier' discussed his use of humor to cope with the chronic pain of arthritis. His honors include a 'Joy Mask' from the Korean Broadcasting System and a 'National Hero Overcoming Arthritis Award' from the Arthritis Foundation for his remarkable 50-mile unicycle ride fundraiser.
Dr. Maynard Brusman - Emotional Intelligence & Mindful Leadership
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About: Dr. Maynard Brusman is a consulting psychologist, executive coach and president of Working Resources. We coach leaders to cultivate creativity, clarity, focus and trust in a full engagement culture. Maynard is an emotional intelligence and mindful leadership development expert. He facilitates leadership retreats nationally and in Costa Rica. He has appeared in a variety of media including Forbes, the Wall Street Journal, USA Today, San Francisco Chronicle, NBC, and Fast Company. The Society for Advancement of Consulting has awarded Dr. Maynard Brusman two rare 'Board Approvals' in leadership development and executive coaching.
Jennifer Beever
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About: Jennifer Beever is the original 'CMO for Hire' who drives marketing results for clients through both traditional and online marketing. Jennifer and her team have planned and launched strategic marketing campaigns for B2B companies, with particular emphasis on digital marketing since 1998. Jennifer received the Inbound Marketing Certified Professional (IMCP) with Honors Distinction, which only 1...
Alfred Poor -- The Health Tech Futurist
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About: Alfred Poor is a keynote speaker and virtual technology expert. He is the Chief Technology Content Officer with VEG (pronounced “vedge”), the Virtual Events Group. He offers free monthly demonstrations about how business leaders can improve their online presence by making changes based on the three “I”s: Incremental, Intentional, and Impactful.
Valerie VanBooven-Whitsell RN, BSN
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About: Valerie VanBooven RN BSN (mother of triplets, wife of Charlie) is the founder and co-owner of Approved Senior Network® and Approved Senior Network Marketing, a division of ASN. She is also an author of 5 books, Aging Answers, The Senior Solution, Priceless Caregiving, Let There Be Leads, and Every Edge. Since 2008, Valerie and her team at Approved Senior Network Marketing have helped hundreds of home care and senior care businesses with online marketing. Approved Senior Network Marketing creates home care websites, senior care websites, and provides comprehensive search engine optimization, lead generation, content, caregiver recruiting strategies, and more.
Robbie Kellman Baxter -- Membership Expert
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About: Robbie Kellman Baxter is a consultant, a keynote speaker and the bestselling author of "The Membership Economy" (McGraw-Hill 2015) and the forthcoming book "The Forever Transaction" (McGraw-Hill 2020). She is globally recognized as the leading expert on membership models and subscription pricing. Clients have included Netflix, Electronic Arts, the NBA and the Wall Street journal, as well as dozens of venture-backed companies. Over the past 18 years, Baxter's firm, Peninsula Strategies has advised nearly 100 organizations in over 20 industries on topics including growth strategy, customer retention, pricing and customer success.
 

Recent News Releases
 Date HeadlineParticipant Name
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11/21/2022
Dr. Maynard Brusman - Emotional Intelligence & Mindful Leadership
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11/16/2022
Joyce L. Gioia, CMC, CSP -- The Herman Group
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11/09/2022
Joyce L. Gioia, CMC, CSP -- The Herman Group
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11/05/2022
David M. Jacobson - LCSW -- Expert on Leadership, Humor & Health
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11/02/2022
Joyce L. Gioia, CMC, CSP -- The Herman Group
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10/12/2022
Joyce L. Gioia, CMC, CSP -- The Herman Group
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10/10/2022
Dr. Maynard Brusman - Emotional Intelligence & Mindful Leadership
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10/05/2022
Joyce L. Gioia, CMC, CSP -- The Herman Group
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09/28/2022
Joyce L. Gioia, CMC, CSP -- The Herman Group
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09/21/2022
Joyce L. Gioia, CMC, CSP -- The Herman Group

Blog Posts
 Date HeadlineParticipant Name
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12/02/2022
Time Management or Mania Management? Dr. Lisa M. Aldisert -- Leadership is a Mindset
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11/29/2022
Three Life Lessons from Writing Books Anne Janzer -- Membership Expert
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11/28/2022
Home Care Website Development for CommuniCare Nurse Registry Valerie VanBooven-Whitsell RN, BSN
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11/28/2022
Hacks to Simplify Subscription Growth Robert Skrob -- Subscription Membership Retention Expert
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11/23/2022
Can You Articulate What You Stand For? Dr. Lisa M. Aldisert -- Leadership is a Mindset
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11/22/2022
What Elon Musk is Proving About Leading People Contented Cow Partners, LLC -- Workplace Experts
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11/21/2022
3 Myths of Subscription Businesses Robert Skrob -- Subscription Membership Retention Expert
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11/18/2022
What Lies Beneath Dr. Lisa M. Aldisert -- Leadership is a Mindset
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11/15/2022
Shopping for Words Anne Janzer -- Membership Expert
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11/13/2022
How to Choose a Home Care Marketing Agency That Helps Your Home Care Business Grow Valerie VanBooven-Whitsell RN, BSN




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