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Motivational Keynote Speaker
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Yearbook of Experts® & News Release Wire member profiles
Nancy Friedman -- Telephone Doctor
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About: HELL HATH NO FURY LIKE A CUSTOMER SCORNED. When Oprah, Fox News, CNN, The Today Show, Good Morning American, CBS This Morning, KMOX, KCMO, WJAR, WCCO, and a host of other radio & TV shows need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 6 best-selling books and the featured spokesperson in the popular Telephone Doctor DVD library series. She is a featured speaker at conferences and association meetings around the country. Her latest book -- How to Get Your Customers Swearing BY You and Not AT You -- is now available. Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
Joyce L. Gioia, CMC, CSP -- The Herman Group
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About: Looking for someone to give you "The Why" behind what's happening and what's next? Gioia can do that for you. High content thought leader and Celebrity Futurist who will demystify complicated workforce and workplace issue and trends. Available 24/7, highly responsive and deadline-sensitive. Articulate Certified Management Consultant, she's upbeat about the future, with a realistic focus on employee turnover, labor shortages, corporation of the future, and similar current issues. Author of recent books on management and near-term future, including 'Impending Crisis,' 'How to Become an Employer of Choice,' 'Lean & Meaningful,'and 'How to Choose Your Next Employer.' The Herman Group helps organizations and their leaders prepare for tomorrow. Gioia has been on local and national TV more than 70 times and is often quoted in the national media, like TIME, Wall Street Journal, and the Christian Science Monitor,
J. Lenora Bresler - Leadership Speaker, Author, Coach
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About: Leadership and motivational speaker and author, J. Lenora Bresler provides immediately implementable strategies for creating the credibility leaders need to initiate change, promote diversity and innovation, minimize (or effectively use) conflict, think strategically, and provide unforgettable customer service. Humorous and fast-paced, J. Lenora calls on her varied background as an attorney (she graduated law school at age 20), h.r. professional, college instructor, actress, singer, symphony orchestra director, and community leader to provide real-life substantive solutions in engaging ways. Her book, Instant Insight: 15 Questions to Great Relationships encourages asking certain questions that provide for instant success in leading any person.
 




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