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Flexibility, Not Fatigue: Consumers Stay Longer When Subscriptions Are Easier to Leave
From:
Kathleen Greenler Sexton --- Subscription Expert Kathleen Greenler Sexton --- Subscription Expert
For Immediate Release:
Dateline: Boston, MA
Tuesday, September 23, 2025

 
The subscription economy has a paradox at its core: the easier you make it for customers to leave, the longer they tend to stay. That’s the headline finding from Chargebee’s 2025 Global Consumer Insights Report—a survey of 1,454 U.S. and U.K. consumers that reveals how flexibility, transparency, and trust now define subscriber loyalty. Far from encouraging churn, the ability to pause is…
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News Media Interview Contact
Name: Kathy Greenler Sexton
Title: CEO
Group: Subscription Insider
Dateline: Andover, MA United States
Direct Phone: 617-401-7653
Cell Phone: 617-834-2169
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