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FTC Sues LA Fitness Over “Impossible-to-Cancel” Memberships
From:
Kathleen Greenler Sexton --- Subscription Expert Kathleen Greenler Sexton --- Subscription Expert
For Immediate Release:
Dateline: Boston, MA
Wednesday, August 20, 2025

 
For millions of LA Fitness customers, canceling a gym membership was harder than breaking a sweat. Now the FTC is suing the company, alleging its policies deliberately frustrated consumers and violated federal law — and sending a clear warning to subscription businesses: complex cancellation flows can trigger enforcement, reputational harm, and costly refunds. The lawsuit, filed August 20 in the…
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Name: Kathy Greenler Sexton
Title: CEO
Group: Subscription Insider
Dateline: Andover, MA United States
Direct Phone: 617-401-7653
Cell Phone: 617-834-2169
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