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Do You Want to Improve Call Center Performance?
From:
Elinor Stutz Elinor Stutz
For Immediate Release:
Dateline: Washington , DC
Friday, May 31, 2019

 

NOTE: Jessica Pyykkonen, Promotions Coordinator, Ghergich & Co. provides today’s Infographic  created by Amanda DiSilvestro, for Salesforce

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The Infographic below reveals how to improve call center performance.  Specific measurements work best.  Otherwise, when it comes to capturing how your company is doing with customers, it can be hard to judge.

Some customers have zero complaints, for starters; you’re not likely to hear how you’re doing if everything is seamless and they wouldn’t change a thing. Then there are the customers that complain but not to you — to others, loudly, and on social media. However, when people do call into the call center, it can be an excellent chance for your customer service department to engage and change the narrative around how customers feel. In either situation, it’s difficult to improve call center performance without proper feedback or measurements in place.

How do you improve call center performance?               

There are several different tactics that people have used throughout the years to monitor and improve call center performance. Of course, there are base measurements such as greeting and using one’s name. What else matters? This graphic helps explain which metrics to look for and how to measure and improve call center performance.


How Do You Measure the Performance of Your Call Center

Via Salesforce

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Elinor Stutz, CEO of Smooth Sale, delivers inspirational keynotes at conferences and authored three books: The International Best-Selling book, Nice Girls DO Get the Sale: Relationship Building That Gets Results”, "The Wish: A 360 Degree Business Development Process to Fuel Sales", and community service led to the writing of her second best-selling book, HIRED! How to Use Sales Techniques to Sell Yourself On Interviews.”

Kred proclaimed Stutz as a “Top 1% Influencer for Social Media,.  CEO World Magazine named Stutz as one of “The brightest sales minds to follow on Twitter”.  Bizzhum and NowISeeIt both named the Smooth Sale Blog as one of the “Top 100 Most Innovative Sales Bloggers.”  Stutz consults and speaks worldwide.

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CEO, Speaker, Author
Smooth Sale
Ashburn, VA
408-209-0550