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Topics: Consulting, Change, Innovation, Change Management, Seminars, Customer Service, Achievement, Innovation Expert, Innovation Management

About: James D. Feldman, CSP, PCS, CPT, CITE, is the creator of Shift Happens! James D. Feldman, is a customer service expert who has spent over 30 years helping businesses create exceptional customer experiences. James is a renowned speaker, author, and consultant passionate about delivering practical strategies companies can use to win customers and keep them for life. With his engaging speaking style and wealth of experience, James can help your business take its customer service to the next level. He is the author of 13 books, delivered over 1,000 presentations and has written dozens of articles ranging from romance scams to innovative problem-solving to enriching the employee and customer experience. He has worked with various industries, including automotive, HBA, fast food, tourism, retail, hospitality, and healthcare.

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Topics: Growth, Performance, Business Consulting, Business Coach, Management Consultant, Strategy Expert, Business Author, Management/Change, Strategy Consulting

About: Julia S. Demkowski MBA, CMC® is the founder and CEO of Stanford Management Consulting, aka Stanford, LLC. A leading business expert and founder of the Boot Camp Series: Fitness for Your Business, including the Fiscal Fitness program, Julia teaches business owners and executives how to develop and implement strategies for improved performance, growth, and profitability. A trusted advisor to companies seeking effective strategies to streamline and reengineer business operations, control costs, eliminate waste, and successfully manage by objectives, Julia has, for over 30 years, guided companies in strategic planning, financial and business analysis, organizational policy and procedure development, and executive coaching. Via insightful techniques and solid business analysis, she has a talent for quickly identifying opportunities for change and improvements that help business owners and executives make sound decisions leading to business productivity, efficiency, and profitability.