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About: Nancy Friedman, helps companies communicate better with their customers and co workers. When Oprah, Fox News, CNN, The Today Show, Good Morning America, CBS This Morning, KMOX, KCMO, WJAR, WCCO, WCBS, and a host of other radio & TV shows around the country need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 9 best-selling books and the featured spokesperson in the popular Telephone Doctor customer service programs, featured on line at www.serviceskills.com She is a featured speaker at conferences and association conferences and meetings around the country. Check her out on www.nancyfriedman.com Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
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About: Business Training Works - Onsite training provider answers your questions about soft-skills: customer service, communication skills, business etiquette, business writing, time management, presentation skills, train the trainer, creativity and critical thinking, negotiation, supervision skills, and the other basics that people need to be successful at work. Founder, Kate Zabriskie and her team of trainers work with the Fortune 500, government, and small businesses to improve business results. Are you wondering which fork to use? We can help. Do you need to know how to write clear sentences that get results? We can help. Are you trying to improve customer service? We can help. THE BOTTOM LINE: WE CAN ANSWER HARD QUESTIONS ABOUT SOFT SKILLS Our clients include: Earthlink, Microsoft, Boeing, United States Government, Toyota, The University of Maryland, Georgetown University, and hundreds of other organizations. From communication skills to getting organized and staying that way, we're happy to tell you what we know. You ask the question. We'll answer it or recommend someone who can.
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About: Richard Tyler, 'America's Corporate and Entrepreneurial Business Expert.' is recognized as the world’s top Sales Trainer and Management Consultant. Richard is the CEO of Richard Tyler International, Inc.® as well as a diversified family of companies and services. Richard Tyler is an award winning Best Selling Author and a highly acclaimed Professional Speaker, Trainer, Management Consultant, Executive Producer and Director. Richard Tyler has been inducted into the National Academy of Best Selling Authors® and the National Association of Experts, Writers and Speakers. Richard Tyler's philosophies have been featured in Forbes magazine, Entrepreneur magazine, as well as on FOX, CBS, NBC and ABC television affiliates, the Wall Street Journal's MarketWatch.com, CNN.com, BBC.com and other major media outlets. Richard Tyler]s immensely popular training programs, 'Commitment to Excellence'® 'Sales Immersion® Program' and 'Commitment to Excellence'® & 'Leadership Mastery Program', are influencing business people all rungs of the corporate ladder.
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About: James D. Feldman, CSP, PCS, CPT, CITE, is the creator of Shift Happens! James D. Feldman, is a customer service expert who has spent over 30 years helping businesses create exceptional customer experiences.
James is a renowned speaker, author, and consultant passionate about delivering practical strategies companies can use to win customers and keep them for life. With his engaging speaking style and wealth of experience, James can help your business take its customer service to the next level.
He is the author of 13 books, delivered over 1,000 presentations and has written dozens of articles ranging from romance scams to innovative problem-solving to enriching the employee and customer experience. He has worked with various industries, including automotive, HBA, fast food, tourism, retail, hospitality, and healthcare.
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About: Arnold Sanow, MBA, CSP (Certified Speaking Professional) is the author /co-author of 5 books to include, 'Get Along with Anyone, Anytime, Anywhere...8 keys to creating enduring connections with customers, co-workers - even kids'. His keynotes and seminars focus on getting along, building positive workplace relationships, people skills,dealing with and managing change, and how to build instant rapport, relationships and connect. He has been on numerous televison and radio shows as well as in the print media. Shows include the CBS evening news, ABC world morning news, USA Today, and others. He is a regular guest talking about relationship and people skills issues on Sirrus Radio and Family Net Television.
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About: Mikki Williams, CSP, Hall of Fame, TEDx speaker, chosen as one of the best speakers in the country by Meetings and Convention Magazine. Award-winning speaker for Vistage International, Master Chair of executive advisory boards, global celebrity speaker, transformational syoryteller, executive speech coach, creator of Speakers School , Keynote Kamp and The Mikki Mouth Club. Mikki has spoken in every US state, every Canadian province, every continent except Antarctica… where she can't wear her stiletto’s.
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About: Arthur Koch has over 20 years of results-oriented business transformation leadership experience gained throughout the United States, Canada, Mexico, South America, and Europe. He has worked with Fortune 500 companies for consumer products, top-tier automotive suppliers, aerospace and defense, electronics, electrical and mechanical, as well as wholesale and distribution. Prior to entering consulting, he filled the role of Vice President of Supply Chain Management for companies that are global leaders in their industries. His expertise is in implementation and application of supply chain solutions for ERPs, forecasting and inventory planning, sales and operations planning, organizational re-engineering, and LEAN/synchronous practices. No matter the industry, Art focuses on driving profit with improvements to customer service and inventory and factory management. He holds a BS in Chemistry from the University of Michigan and a MBA in Supply Chain and Operation Management from the Eli Broad Graduate School of Business at Michigan State University.
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