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Yearbook of Experts® & News Release Wire member profiles
James D. Feldman -- The Bright Idea Guy
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About: James D. Feldman, CSP, PCS, CPT, CITE is the creator of Shift Happens!(R) and a professional Change Management speaker. As the owner of several businesses and consultant to Fortune 500 companies, Jim has been on the receiving end of changes in business. He shares funny stories, valuable techniques and creative problem solving in a hilarious and content-rich presentation, article or interview. Jim customizes each speech or interview to meet your needs. He researches your company or organization and creates a plan for change using real world examples. He has been known to leave the audience with several solutions to these
Kate Zabriskie - Training Course Program Seminar Workshop
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About: Business Training Works - Onsite training provider answers your questions about soft-skills: customer service, communication skills, business etiquette, business writing, time management, presentation skills, train the trainer, creativity and critical thinking, negotiation, supervision skills, and the other basics that people need to be successful at work. Founder, Kate Zabriskie and her team of trainers work with the Fortune 500, government, and small businesses to improve business results. Are you wondering which fork to use? We can help. Do you need to know how to write clear sentences that get results? We can help. Are you trying to improve customer service? We can help. THE BOTTOM LINE: WE CAN ANSWER HARD QUESTIONS ABOUT SOFT SKILLS Our clients include: Earthlink, Microsoft, Boeing, United States Government, Toyota, The University of Maryland, Georgetown University, and hundreds of other organizations. From communication skills to getting organized and staying that way, we're happy to tell you what we know. You ask the question. We'll answer it or recommend someone who can.
Stefan Swanepoel -- Surviving Your Serengeti
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About: Surviving Your Serengeti: 7 Skills to Master Business & Life (Wiley; hardcover; March 1, 2011) will refine how you view and comprehend people. Africa-born, New York Times bestselling author, Stefan Swanepoel shares the different parallels between our concrete jungle and the real jungle. Take the surprisingly accurate 3-minute quiz and discover whether you are an enterprising crocodile, a strategic lion, a risk-taking mongoose or another one of the 'Serengeti Seven.' Learn to develop your own strongest survival skill, identify and understand the strengths of those you work with -- all while having fun and developing an extraordinary team.
Nancy Friedman -- Telephone Doctor
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About: Nancy Friedman, helps companies communicate better with their customers and co workers. When Oprah, Fox News, CNN, The Today Show, Good Morning America, CBS This Morning, KMOX, KCMO, WJAR, WCCO, WCBS, and a host of other radio & TV shows around the country need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 9 best-selling books and the featured spokesperson in the popular Telephone Doctor customer service programs, featured on line at www.serviceskills.com She is a featured speaker at conferences and association conferences and meetings around the country. Check her out on www.nancyfriedman.com Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
Arnold Sanow -- The Business Source
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About: Arnold Sanow, MBA, CSP (Certified Speaking Professional) is the author /co-author of 5 books to include, 'Get Along with Anyone, Anytime, Anywhere...8 keys to creating enduring connections with customers, co-workers - even kids'. His keynotes and seminars focus on getting along, building positive workplace relationships, people skills,dealing with and managing change, and how to build instant rapport, relationships and connect. He has been on numerous televison and radio shows as well as in the print media. Shows include the CBS evening news, ABC world morning news, USA Today, and others. He is a regular guest talking about relationship and people skills issues on Sirrus Radio and Family Net Television.
Mikki Williams. CSP, CPAE
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About: Mikki Williams, CSP, Hall of Fame, TEDx speaker, chosen as one of the best speakers in the country by Meetings and Convention Magazine. Award-winning speaker for Vistage International, Master Chair of executive advisory boards, global celebrity speaker, transformational storyteller, executive speech coach, creator of Speakers School ™, Keynote Kamp ™ and The Mikki Mouth Club™. Mikki has spoken in every US state, every Canadian province, every continent except Antarctica… where she can’t wear her stiletto’s.
Arthur Koch
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About: Arthur Koch has over 20 years of results-oriented business transformation leadership experience gained throughout the United States, Canada, Mexico, South America, and Europe. He has worked with Fortune 500 companies for consumer products, top-tier automotive suppliers, aerospace and defense, electronics, electrical and mechanical, as well as wholesale and distribution. Prior to entering consulting, he filled the role of Vice President of Supply Chain Management for companies that are global leaders in their industries. His expertise is in implementation and application of supply chain solutions for ERPs, forecasting and inventory planning, sales and operations planning, organizational re-engineering, and LEAN/synchronous practices. No matter the industry, Art focuses on driving profit with improvements to customer service and inventory and factory management. He holds a BS in Chemistry from the University of Michigan and a MBA in Supply Chain and Operation Management from the Eli Broad Graduate School of Business at Michigan State University.
Michael D. Brown -Fresh Customer Service
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About: Michael D. Brown is a sought-after speaker, management expert, and author of Fresh Passion: Get A Brand or Die A Generic (MyFreshBrand.com), Fresh Customer Service®: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life (FreshCustomerService.com), Fresh Notes on Personal Branding, Fresh Notes on Customer Service, Fresh Notes on How Not to Graduate into Poverty, and Fresh Passion Leadership – Become a Distinct Branded Leader or Extinct Generic. He has over eighteen years of experience helping companies and individuals achieve results and has held numerous leadership positions at Fortune Global 100 Companies.
 




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