Job Title:          Senior Sustainability Client Services Manager

Location:          Hybrid working with office located in Shoreditch, London

Reports To:      Sustainability Client Services Director

ROLE SUMMARY

Positive Luxury is seeking an experienced Senior Sustainability Client Services Manager as part of our growing Client Services team. Your main goal will be to manage a client base of luxury organisations and support the Sustainability Client Services Director managing and developing more junior members of the team. Leveraging our unique four-part Butterfly methodology, you will help brands, retailers and suppliers maximise their positive environmental and social impact and accelerate adaptation of their business model to the new climate economy. This role will require you to work with flexibility, energy, and commitment. The ideal candidate will be somebody with first-hand knowledge of ESG and client services / account management background with great interpersonal skills, and a passion for sustainability and luxury.

We welcome early applicants as the role will close on 19th May, and we will start interviews during the week of 22nd May.

KEY RESPONSIBILITIES

• Guide clients through the ESG+ assessment process, establishing a measure of baseline performance, identifying risk, prioritising necessary changes, and equipping clients with targeted tools and coaching to ensure each reaches our minimum certification standards across each of the four pillars of our framework.
• Support the Sustainability Client Services Director to implement the Community Programme and other tasks as required to ensure consistency across the team.
• Work with the Business Development team to onboard new clients and deliver outstanding client services from the start of their journey with Positive Luxury.
• Partner with the Marketing team to equip and motivate clients to optimise communication of their Butterfly Mark certification and ESG+ performance to grow brand awareness of the trust make and enable clients to build trust with key stakeholders.
• Post-certification, leverage the insights provided through our reporting suite and ongoing knowledge programme to hold regular strategic review meetings with each of your clients on a quarterly or bi-annual basis, instilling a mindset of continuous improvement and helping future-proof client against changes in legislation, best practice and stakeholder sentiment.
• Ensure brands commit to renewal and reassessment prior to the expiry of the two-year Butterfly Mark trademark license.
• Line-manage junior members of the team.
• Support the organisation of annual events such as the Positive Luxury Awards and other community-enhancing activities.
• Update and maintain client databases and CRM systems.
• Maintain an up-to-date understanding of sustainability practice and trends through ongoing research and analysis to give clients the best advice possible.

KEY ATTRIBUTES

• Education to a University degree level. A master’s degree specialising in an area of sustainability desirable but not required.
• Background in sustainability and/or ESG practice (e.g., materiality assessments, carbon accounting, ESG reporting, etc.) within a company or consultancy, or a client services / account management role in an organisation which provided sustainability services as all or part of its proposition.
• Excellent written and spoken English.
• Strong interpersonal and influencing skills, able to communicate effectively with individuals across all levels.
• Ability to work to deadlines, with the organisation and time management skills necessary to effectively handle multiple clients at one time.
• A proactive, self-driven, solutions-oriented individual.
• Highly collaborative team player with a mindset of continuous improvement.
• Demonstrable interest in the luxury industry and ideally practical experience in one of the verticals we support: fashion & accessories, jewellery & watches, beauty & fragrance, premium drinks, interiors & living, travel & leisure, suppliers and retailers.

COMPENSATION & CULTURE

• Base salary £40K – £45K depending on experience and track record.
• Enrolment in the company’s annual incentive scheme, including individual commission scheme and company bonus.
• 22 days holiday minimum, up to 28 days, plus UK Bank Holidays
• Pension contributions
• PerkBox membership, including allowance of 50 points per month
• Employee Assistance Programme
• Charlie HR Perks at Work
• Cycle to work scheme
• Fresh fruit delivered weekly
• Bi-monthly study halls to further your sustainability knowledge
• Monthly town halls & quarterly strategy reviews for transparency on performance and projects

ABOUT US

Positive Luxury’s mission is to shape a sustainable future for luxury by redefining the business model and rebuilding consumer trust. Since 2011 we have been helping luxury businesses accelerate adaptation to the new climate economy. Our four-part assessment and certification programme is the only one designed for the specific practices and material risks of the luxury industry. The Butterfly Mark, a trust mark of excellence hard-won by the companies that bear it, is tangible, independent evidence to consumers and other stakeholders that a luxury business is operating in line with the highest standards of sustainability across the entire value chain.

OUR FUTURE

When you join Positive Luxury, you join a small but growing team of luxury and sustainability experts working together to create a culture that values purpose, collaboration, excellence, and optimism above all else. Entering a phase of rapid growth and transformation, Positive Luxury is the ideal environment for those who want to work at the forefront of cultural and economic change. We will encourage you to exercise initiative in an environment where your character as well as your ideas are valued.

EVERYONE IS WELCOME

Positive Luxury is an equal opportunity employer, diverse and inclusive. With ESG at the heart of our business proposition, we are committed to recruiting, employing, training, compensating, and promoting regardless of race, gender, ethnicity, sexuality, national origin, disability, age, and other protected status. We aim to be the place where a diverse mix of talented people work together to make the greatest possible positive impact on nature and society.

For an external applicant to be considered for this role at Positive Luxury you must have a UK passport or be entitled to work and remain in the UK indefinitely. If you require additional equipment or support to participate in the job application or interview process, please let us know by contacting careers@positiveluxury.com.