Home > NewsRelease > Why “What is your name again?” is soooo INEFFECTIVE – WATCH THE VIDEO for an idea to help you.
Why “What is your name again?” is soooo INEFFECTIVE – WATCH THE VIDEO for an idea to help you.
Nancy Friedman -- Telephone Doctor Nancy Friedman -- Telephone Doctor
For Immediate Release:
Dateline: St. Louis, MO
Monday, September 27, 2021


There certainly are times when we don’t get a person’s name at the start of the call or, of course, even in person.

And most of the world, says, “What was your name again?” Sometimes, they even say “I’m sorry, I didn’t get your name.”

So then why is that statement so ineffective? Because it simply says: “I wasn’t paying any attention.” It’s nearly worse than asking to take a message and telling the caller, “Wait a minute, I gotta get a pen and paper.” The caller is ready . . . you are not. Frustrating to the caller or the customer and it doesn’t need to be!

You don’t need to be the person who says that. You can use our Telephone Doctor TIP and ‘shine.’

Watch the video and see how easy it is to be a bit more proactive and get it right!

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at nancyf@telephonedoctor.com; through the website at www.nancyfriedman.com, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.

Nancy Friedman, The Telephone Doctor

Nancy Friedman, founder and president of Telephone Doctor Customer Service Training, is a featured customer service speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, FOX News, Good Morning America, Great Britain and Australia, CNN and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal and USA Today.  The author of 9 books on her chosen topics, you can see her books here.

For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call

(314) 291-1012 or you can email her at nancyf@telephonedoctor.com


News Media Interview Contact
Name: Nancy Friedman
Title: Founder / Chairman
Group: Telephone Doctor Customer Service Training
Dateline: St. Louis, MO United States
Direct Phone: 314-291-1012
Cell Phone: 314-276-1012
Jump To Nancy Friedman -- Telephone Doctor Jump To Nancy Friedman -- Telephone Doctor
Contact Click to Contact