The Blame Game

According to psychologist Saul Rosenzweig, we experience frustration and anger-often the triggers of the blame game-based on our personality categories:

1. Extrapunitive: Prone to unfairly blame others
2. Impunitive: Denies that failure has occurred or one's own role in it
3. Intropunitive: Judges self too harshly and imagines failures where none exist

These personalities influence a corporate culture. Extrapunitive responses are common in the business world-you don't have to look far to see it. Shifting the blame from one entity to another (or individual) is common. To be sure, some mistakes are blameworthy. But to build organizational resilience and bounce back from a mistake, you want to use your energy in more productive ways.

• Listen and communicate. Most of us forget to gather enough feedback and information before reacting, especially when it comes to bad news. Never assume you have all the information until you ask probing questions.
• Reflect on both the situation and the We're good at picking up patterns and making assumptions. Remember, however, that each situation is unique and has context.
• Think before you act. You don't have to respond immediately or impulsively. You can always make things worse by overreacting in a highly charged situation.
• Search for a lesson. Look for nuance and context. Sometimes a colleague or a group is at fault, sometimes you are, and sometimes no one is to blame. Create and test hypotheses about why the failure occurred to prevent it from happening again.
• Make amends. Acknowledge responsibility for wrong doing, and take action to redress that wrong.

In Health, Wealth and Happiness,

Maynard

Dr. Maynard Brusman

Consulting Psychologist amp; EQ Executive Coach and Mindful Leadership Consultant
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