Monday, May 15, 2023
Whenever you find yourself uncertain about what action to take with a client, simply ask, “What’s in the best interest of the client?” You can’t go wrong with that. It’s not in the best interests of the client to hide problems and complaints in the organization, to lie about his or her actual performance, to support initiatives that the buyer favors but you know won’t work.
One of the problems in today’s business environment and society is that we default to, “What’s in my best interests?” That’s
not always the right question. That question creates the self-centeredness that strangles consensus and collaboration.