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Profitable Problems
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Summit Consulting Group, Inc. -- Alan Weiss, Ph.D. Summit Consulting Group, Inc. -- Alan Weiss, Ph.D.
For Immediate Release:
Dateline: East Greenwich, RI
Thursday, August 21, 2025

 

Episode 410 | August 21, 2025

Profitable Problems

Alan Weiss PhD

Meet Your Host, Alan Weiss

Alan Weiss is one of those rare people who can say he is a consultant, speaker, and author and mean it.
His consulting firm, Summit Consulting Group, Inc., has attracted clients such as Merck, Hewlett-Packard, GE, Mercedes-Benz, State Street Corporation, Times Mirror Group, The Federal Reserve, The New York Times Corporation, Toyota, and over 500 other leading organizations. He has served on several boards of directors in various capacities.
His prolific publishing includes over 500 articles and 60 books, including his best-seller, Million Dollar Consulting (from McGraw-Hill) now in its 30th year and sixth edition. His newest is Your Legacy is Now: Life is not about a search for meaning but the creation of meaning (Routledge, 2021). His books have been on the curricula at Villanova, Temple University, and the Wharton School of Business, and have been translated into 15 languages.
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Show Notes

People want problems solved, even if you caused them!
Learn how Katz's Deli and Mercedes Benz have turned problems into profits.
Don't look for blame, look for opportunity.
No one is as excited about an expected excellent experience as they are about a disappointing experience turned into an excellent experience.
Customers tend to tell a huge number of people about their experiences, at their levels—peer-to-peer evangelism.
This is why companies that make it their work to make themselves unreachable (welcome to government agencies) are so foolish.
Perhaps, instead of saying, “The problem with you is….” you should be saying, “Let me help you do that even better.”

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Alan Weiss's The Uncomfortable Truth® is a weekly broadcast from “The Rock Star of Consulting,” Alan Weiss, who holds forth with his best (and often most contrarian) ideas about society, culture, business, and personal growth. His 60+ books in 12 languages, and his travels to, and work in, 50 countries contribute to a fascinating and often belief-challenging 20 minutes that might just change your next 20 years.
Introduction to the show recorded by Connie Dieken

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Name: Crysta Ames
Title: Office Manager
Group: Summit Consulting Group, Inc.
Dateline: East Greenwich, RI United States
Direct Phone: 401-884-2778
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