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Possible? Does it affect your mom? It did mine.
Nancy Friedman -- Telephone Doctor Nancy Friedman -- Telephone Doctor
For Immediate Release:
Dateline: St. Louis, MO
Friday, March 5, 2021


Seniors Have A Life Too

By Nancy Friedman,
Founder, Chairman, Telephone Doctor Customer Service Training

Not sure at what age some medical offices begin to take advantage of seniors. Not financially, but timewise.

It’s as though the medical profession had deemed a certain age group as “don’t worry about the older person in the waiting room, they have nothing to do.”

Not all, of course, but the experiences with the medical profession I had with my mother made me KEENLY aware of, not deliberately or intentionally, but a definite absence of a certain level of caring about their time.

My mother was a vibrant, active, energetic woman well into her 80’s. She never looked her age; however, they always knew when they checked her into her appointment at the window – thereby dubbing her OLD.

And they kept her waiting long after others who came in after her with later appointments. She wasn’t a big complainer, but Ifelt/saw the frustration level every time. Sometimes hours of waiting. She didn’t drive so I usually went with her on these appointments and saw for myself.

Note to doctor’s offices: You might check with the seniors who check in to see if they have plans after the doctor. My mom usually did. Whether it was a lunch date with friends or cards with the girls or going to Nordstrom’s, she left plenty of extra time for delays in case doctors were busy. However, the amount of waiting time was usually far beyond necessary.

Just saying . . .

Nancy Friedman

Nancy Friedman

While temporarily halting her ‘travel’ onsite programs, Nancy has been thriving and having fun with her popular ZOOM programs at meetings and conferences through the past year. Like they say, “Ya can’t hold a good gal down.” Nancy’s ZOOM programs are interactive, fun and downright laugh out loud. If you need a COVID RX shot and want your folks to laugh and learn, book a 30 minute or 1 hour session with Nancy. Audiences have applauded her GOLDEN NUGGETS program on Zoom with high accolades. Sure, she hopes to be back on the road with her clients soon. But until then, these sessions haven’t let anyone down. Corporate or franchise, large or small groups, let Nancy know if you’re interested. CALL 314-291-1012 (she’s central time, St Louis, MO) or email her directly nancyf@telephonedoctor.com.

Nancy Friedman, The Telephone Doctor

Nancy Friedman, founder and president of Telephone Doctor Customer Service Training, is a featured customer service speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, FOX News, Good Morning America, Great Britain and Australia, CNN and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal and USA Today.  The author of 9 books on her chosen topics, you can see her books here.

For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call

(314) 291-1012 or you can email her at nancyf@telephonedoctor.com


News Media Interview Contact
Name: Nancy Friedman
Title: Founder / Chairman
Group: Telephone Doctor Customer Service Training
Dateline: St. Louis, MO United States
Direct Phone: 314-291-1012
Cell Phone: 314-276-1012
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