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Customer service jobs are not for everyone. It takes a competent, qualified employee with strong communication skills to deliver exceptional customer service. While many service skills can be learned, employees also need the right type of personality and a predictably positive attitude.

Before applying for any job that involves considerable customer interaction, take this short quiz as a self-assessment to help you determine whether or not customer service is the right type of job for you.

1. I know that my customers are the reason for my work, not an interruption of my tasks.
   True  False
2. I maintain a warm, friendly attitude toward my external and internal customers, no matter how busy I am.
   True  False
3. I take ownership of meeting customer needs and resolving customer complaints.
   True  False
4. I actively seek ways to make my customers and co-workers feel valued.
   True  False
5. I consistently model the highest ethical and business standards for the company.
   True  False
6. I do not get defensive when I’m dealing with an angry customer.
   True  False
7. I genuinely believe that I owe it to my co-workers and customers to show up for work every day with a predictably positive attitude.
   True  False
8. Customers have the right to expect friendly, knowledgeable service from caring employees who maintain a professional image at all times.
   True  False
9. I do not take it personally when a customer vents their frustration about the product or company.
   True  False
10. I recognize that my co-workers are my primary customers and work toward building trust across departmental boundaries.
    True  False
11. I exhibit patience, courtesy, and respect to people, regardless of their behavior toward me.
    True  False
12. I offer solutions and options to customers rather than telling them what to do.
    True  False
13. I am able to remain professional and friendly with all customers, even when I am having a tough day.
    True  False
14. I am committed to being a life-long learner by actively participating in training that can help me improve my skills.
    True  False

If you answered “True” to all of the questions, CONGRATULATIONS! A customer service job is a great fit for you. You will build strong customer relationships. The way you interact with your customers will significantly contribute to the success of a company.

If you answered “False” to any of the questions, a customer service position may not be the best fit for you.

Customer service jobs are rewarding, but they can also be challenging and exhausting at times. It takes a person with a positive attitude, commitment to excellence, patience, and solid communication skills to build strong customer relationships.