By Nancy Friedman Founder, Chairman, Telephone DoctorCustomer Service Training. Keynote Customer Service Speaker

I’m not Pollyanna, but I don’t believe many folks getout of bed in the morning and say, “Hey I’m gonna be real mean today.”

Nor do I really think they say, “Hey, I’m gonna bereally nice today and be extra kind to folks.”

TheREALITY? Weget up, get dressed, drive to the office, go to work, have lunch, go back towork then drive home.

Some of us go to exercise, some to shop or whateverafter work.

Some folks go out of their way to BE KIND and somedon’t.

I made a short, easy list of ZERO/LOW COST ways itcan be to show you how to BE KIND during the day to folks you know and folksyou may not.

Please add to the list, there are lots more ways toBE KIND. 

· Smile – While you talk and while you walk. Makes ahuge difference. The hard part is remembering to SMILE while you’re justwalking around. Keep a slight grin on your face. It speaksvolumes. Heck, it’s a good way to just LOOK KIND.

· Driving around? And someone wants “in” aheadof you? Let them in. That’s really kind. Smile and nod. Maybe it’llstart something new. 

· And yes, your mother was right. Please, thankyou and you’re welcome are great words. Not used enough if you ask me. (Keepingin mind “no problem” is a big problem.)

· Pick up a bar of candy next time you’re shoppingand bring it to someone in your office. JUST BECAUSE is always a goodreason. A small bag of M&M’s goes a long way.

· Know someone who stayed home or isn’t feelingwell? Check on them. Email, phone or text. Studies show being kind with asimple note or easy communication with no ulterior motive helps mostpeople. (Wasn’t that NICE of him?)

· Say something nice. “You look super” can go along way to someone who may not be feeling great. 

Doing things for others does not need to be expensiveor difficult. We only need to remember to do it.

TO BE KIND is easy if we think about. Don’t wait untilit’s too late to do something kind.

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Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. www.nancyfriedman.com

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