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How Often Do You Surprise And Delight?
Val Wright -- Global Leadership and Innovation Expert Val Wright -- Global Leadership and Innovation Expert
For Immediate Release:
Dateline: Los Angeles , CA
Tuesday, April 30, 2019


I escaped to Santa Barbara with just one daughter. We had two different school spring break schedules for our three daughters and so I decided to have two separate holidays.

 I’ve checked into thousands of hotels, and for the first time ever, as we walked into the lobby we were greeted with something I had never heard before - "Please take a seat and I will check you in.” So simply, yet surprisingly I have never experienced this before. Chantelle told us all about the recently renovated hotel while we sat on a squishy sofa. A pure delight.

A week later when we returned home a surprise package arrived for Olivia. It was a thank you note from the General Manager Warren Nocon, and a gift of a child's size robe.

 Olivia had written a thank you letter while we were staying and we were both surprised and delighted that he took the time not only to reply, but to send her a perfect child size gift.

 How are you delighting or surprising your employees or customers?

Dedicated to growing your business,


P.S. I hope you enjoyed this week's VAL-uable Insights, sign up here to get them in your inbox each Monday morning: http://valwrightconsulting.com/newsletter-sign-up/

  Val Wright is a recognized leadership and organization expert. Working with Xbox, Microsoft, Amazon and LinkedIn, she has spent the last 20 years partnering with executives to accelerate growth and gain market superiority across the the games, technology, retail and e-commerce industries.

She is know for telling leaders what they need to hear, not what they want to hear. Leaders seek her out when they need to accelerate their business results, build organizations, develop leaders and create world-class people strategies. Val is a dynamic speaker who will provoke, inspire and provide immediate value to your audience. She has been quoted in Fast Company, E-commerce times, Yahoo.com, Aol.com, usnews.com, NJ.com, TheNetworkJournal.com and TechNerwsWorld.com.

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