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Golden Nuggets of Customer Service – via the KAIZEN Method
From:
Nancy Friedman -- Telephone Doctor Nancy Friedman -- Telephone Doctor
For Immediate Release:
Dateline: St. Louis , MO
Monday, February 24, 2020

 

Hi Friends..

Take a peek at the video below; it’s me, Nancy,  ‘in action’,  on stage at a recent presentation.  I don’t normally speak from the stage; I prefer to be down in with the audience. And I believe the audience likes me to be with them.   It’s a very engaging, motivating session.

Some of you are familiar with the Japanese method of training, called Kaizen.

It means continuous improvement: Kaizen (or ‘continuous improvement’) is an approach of constantly introducing small incremental changes in a business in order to improve quality and/or efficiency. This approach assumes that employees are the best people to identify room for improvement, since they see the processes in action all the time

And that’s what our onsite programs are mostly about.    The Golden Nuggets of Sales, Customer Service and Communication skills for continuous improvement.

In this short 15-minute video you get quite a few Golden Nuggets of customer service, sales and communications skills.  Imagine what a full hour or 90-minute session delivers; mixed in with some audience participation.

Enjoy with our compliments – and the hopes if you’re in need of a training program for your meeting, annual conference or simply a ‘brush up’ or refresher course, you’ll let us know. Laugher is my drug of choice and we guarantee a fun time.

Not sure WHERE to place the video:  use your judgement.

Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. www.nancyfriedman.com

Nancy Friedman, The Telephone Doctor

Nancy Friedman, founder and president of Telephone Doctor Customer Service Training, is a featured customer service speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, FOX News, Good Morning America, Great Britain and Australia, CNN and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal and USA Today.  The author of 9 books on her chosen topics, you can see her books here.

For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call

(314) 291-1012 or you can email her at nancyf@telephonedoctor.com

 

 
Founder / Chairman
Telephone Doctor Customer Service Training
St. Louis, MO
314-291-1012