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EVERY Business Has a Phone and Someone Answering It
Nancy Friedman -- Telephone Doctor Nancy Friedman -- Telephone Doctor
For Immediate Release:
Dateline: St. Louis , MO
Monday, August 05, 2019


Hi all…

What business couldn’t improve first impressions and customer service?

But first, a message from our sponsor:

Some folks pigeonhole me into phone skills; not realizing we cover the entire CUSTOMER EXPERIENCE. And it all starts with the phone or walking into a location. That’s where the FIRST IMPRESSION starts.

Our solid gold standard content is simple to use and easy to understand. From the automated attendant to the last thank you, we can help your team improve and close the GAP between where they are and where they need to be on the customer experience spectrum.

Each tip, idea, skill and technique we share can be used within all of the six touch points of communication. No matter how you connect with your customers, internally or externally, we can help. And yes, we also cover ‘chat’ if that’s one of your touch points.

A few tips for each touch point:

Email:                   There is an art to a great email. Spelling and correct grammar is a key component.

Voice Mail:         Have you called your own to hear what your customers hear? An eye-opening experience. And normally should be ‘rerecorded.’

Snail Mail:          Right, good old USPS. When was the last time you wrote a handwritten thank you note? Trust me, they never go out of style.

Phone:                 The most used instrument in business for efficiency. So taken for granted.

Fax:                        You probably have one in the office, just don’t use it. Like the treadmill in your bedroom that’s used to hold clothes. It is, however, still a viable part of the EXPERIENCE.

Face-to-Face:    You okay? Tell your face. SMILE!

Chat:                     Usually ends up in a phone call.

Which touch point do you need help with? We can help.

Please follow me on LINKEDIN, INSTAGRAM and FACEBOOK where we run our one-minute helpful tips on many of your favorite topics.

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Nancy Friedman, customer service keynote speaker, is president of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. You can see her 9 books here.For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call (314) 291-1012. Oh yeah you can email her at nancyf@telephonedoctor.com. Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award - St. Louis Small Business Monthly

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