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DASM: Restaurant Surcharges for No Damn Reason
From:
Summit Consulting Group, Inc. -- Alan Weiss, Ph.D. Summit Consulting Group, Inc. -- Alan Weiss, Ph.D.
For Immediate Release:
Dateline: East Greenwich, RI
Thursday, November 16, 2023

 
A friend took me to dinner last night in San Diego to Herb and Wood, a very trendy restaurant (and, as is the norm today, so loud that you can’t hear yourself think). I noticed on the bottom of the menu, in small print, that “a 3% surcharge is applied to every meal.” I asked the server what that represented. He said, “Oh, it doesn’t go to us, it’s simply a surcharge for the owners.”
“In other words,” I said, “it’s a price increase not represented on the menu items.”
“I guess,” he said.
I’m not going back. If your food and service are of that high a value, then add the buck or two to the price list. But to “sneak” it in with no justification is simply a subtle kind of theft. Dumb ass, stupid management.
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Name: Crysta Ames
Title: Office Manager
Group: Summit Consulting Group, Inc.
Dateline: East Greenwich, RI United States
Direct Phone: 401-884-2778
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