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Customer Service Carrot and Stick
Customer Service Carrot and Stick
From:
Randall Craig, Business Growth, Thought Leadership, Marketing Strategy, Digital
For Immediate Release:
Dateline: Toronto
,
Other
Tuesday, April 25, 2023
While corporations are trying to figure out how to use the Social Media carrot to entice their customers to buy, their customers are using a powerful Social Media stick when it comes to expressing their disappointment and dissatisfaction.
In the olden days, corporate policy may have been
the customer is always right
. Today it is a bit different.
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News Media Interview Contact
Name:
Randall Craig, CFA, FCMC, CSP
Title:
CEO
Group:
Braintrust Professional Institute
Dateline:
Toronto, ON Canada
Direct Phone:
416-918-5384
Cell Phone:
416-918-5384
E-mail:
randall@randallcraig.com
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