Unanimously, our clients have seen an increase in customer expectations. Are you finding ways to exceed customer service expectations and stand out from the crowd?
Unanimously, since the recession, our clients have seen an increase in customer expectations. Excellent customer service has become expected. Instead, we must stand out from the crowd to keep the business. What must we do to maintain our preferential position in our customers’ eyes?
A few questions to think about include the following:
1. Are you investing in customer service like you invest in people, systems and programs? How much do you put aside for this critical endeavor?
2. Who is responsible for customer care? Is it a Customer Service or Sales Manager? Why isn’t it a part of each person’s performance? Does the CEO consider himself/herself ultimately responsible?
3. Are all customers created equal? Do they receive equal priority? Or, do your top customers that do not complain receive less attention because the squeaky wheel gets the attention?
4. Do your customers know they are important to you?
Did you like this article? Continue reading on how to be the Strongest Link in your organization:
Why Customers Rule
Obsession with Your Customer
About APICS
APICS is the leading professional association for supply chain and operations management and the premier provider of research, education and certification programs that elevate end-to-end supply chain excellence, innovation and resilience. APICS Certified in Production and Inventory Management (CPIM) and APICS Certified Supply Chain Professional (CSCP) designations set the industry standard. With over 37,000 members and more than 250 international partners, APICS is transforming the way people do business, drive growth and reach global customers.
The Inland Empire Chapter covers the inland empire region of Southern California, which spans the easternmost portion of Los Angeles county in addition to San Bernardino and Riverside counties. The chapter offers educational classes, programs and special events in the hotbeds of manufacturing and distribution activity including Ontario, Riverside, and Temecula. APICS Inland Empire partners with other organizations supporting manufacturing and distribution such as the DMA (Distribution Management Association), neighboring APICS chapters, industry leaders and government officials in support of furthering the region’s workforce development and growth.