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Yearbook of Experts® & News Release Wire member profiles
Nancy Friedman -- Telephone Doctor
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About: HELL HATH NO FURY LIKE A CUSTOMER SCORNED. When Oprah, Fox News, CNN, The Today Show, Good Morning American, CBS This Morning, KMOX, KCMO, WJAR, WCCO, and a host of other radio & TV shows need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 6 best-selling books and the featured spokesperson in the popular Telephone Doctor DVD library series. She is a featured speaker at conferences and association meetings around the country. Her latest book -- How to Get Your Customers Swearing BY You and Not AT You -- is now available. Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
Arnold Sanow -- The Business Source
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About: Arnold Sanow, MBA, CSP (Certified Speaking Professional) is the author /co-author of 5 books to include, 'Get Along with Anyone, Anytime, Anywhere...8 keys to creating enduring connections with customers, co-workers - even kids'. His keynotes and seminars focus on getting along, building positive workplace relationships, people skills,dealing with and managing change, and how to build instant rapport, relationships and connect. He has been on numerous televison and radio shows as well as in the print media. Shows include the CBS evening news, ABC world morning news, USA Today, and others. He is a regular guest talking about relationship and people skills issues on Sirrus Radio and Family Net Television.
Jan McInnis - Humor in Business Expert
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About: Top keynote speaker and comedian Jan McInnis has written for Jay Leno’s Tonight Show monologue as well as many other people, places and groups – radio, TV, syndicated cartoon strips, and even guests on the Jerry Springer show (her parents are proud). For over 25+ years she’s traveled country sharing her unique and practical tips on how to use humor in business (yes it’s a business skill!). Through her humor keynotes on change management, communications, and failure, Jan helps leaders use the power of humor to instantly connect with others, make their message memorable, diffuse tension, and get people to listen. Jan is recognized as a top funny female speaker and comedian. Her keynotes offer plenty of clean humor and sold take-away tips.
J. Lenora Bresler - Leadership Speaker, Author, Coach
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About: Leadership and motivational speaker and author, J. Lenora Bresler provides immediately implementable strategies for creating the credibility leaders need to initiate change, promote diversity and innovation, minimize (or effectively use) conflict, think strategically, and provide unforgettable customer service. Humorous and fast-paced, J. Lenora calls on her varied background as an attorney (she graduated law school at age 20), h.r. professional, college instructor, actress, singer, symphony orchestra director, and community leader to provide real-life substantive solutions in engaging ways. Her book, Instant Insight: 15 Questions to Great Relationships encourages asking certain questions that provide for instant success in leading any person.
 




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