Monday, January 16, 2017
I called the Mandarin Oriental in Miami today to arrange something for my arrival. As they are required to do, the operator has a 15-second or so introduction involving the hotel’s name, her name, and a greeting, then an offer of help. Sometimes the hotel’s credentials and awards are also recited.
These are created by some dimwitted management committee which doesn’t realize guests want a fast response, not an announcement that they are happy to be of service. All of this is wasted time and wearying on the operators.
Biut, managers have to prove they’re doing something, right?