Monday, August 19, 2013
Joey Sargent to Host Teleseminar on
Real Connections: Why Customer Delight is Not Enough
Express teleseminar for business leaders is first in a 3-part series
August 19, 2013 – ATLANTA, GA – Joellyn 'Joey' Sargent, founder and principal of the Claravon Consulting Group, will host a free Express Teleseminar for business leaders on Thursday, August 22. Designed to provide quick and practical tips to address the challenge of customer connections, Joey's new three-month teleseminar series is comprised of short 30-minute sessions tailored to fit a busy executive's schedule.
The first session explores the fallacy of customer delight as a viable goal for businesses. As Sargent explains, "Profitable customer experiences are about much more than momentary delight. Creating lasting brand equity requires a more holistic approach."
Joey Sargent will teach participants in the Express Teleseminar how to create real customer connections that deliver long-term benefits. This will include practical insights that can be used right away to build stronger bonds with customers and prospects.
Participants will learn...
- The five dimensions of a customer relationship that adds value for both the customer and the corporation.
- Why "Customer Delight" is a misguided goal - and what to aim for instead.
- How to craft memorable moments that make an indelible imprint on the minds of customers.
A free recording of the session will made available to all registered participants within 48 hours after the call. Information on the 3-part series can be found at http://www.claravon.com/resources/teleseminars/ To register, visit https://claravon-express-1.eventbrite.com/
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About Joey Sargent
As founder and principal of the Claravon Consulting Group, Joellyn ‘Joey’ Sargent provides the clarity, vision and insight that leaders need to create powerful momentum for growth. Her fresh perspectives and no-nonsense advice help executives, entrepreneurs and non-profit leaders connect corporate vision, organizational performance and customer experience, delivering breakthrough results with Maximum Market Impact™.
Joey holds an MBA from Embry-Riddle Aeronautical University and has worked with companies from startups to the Fortune 500, including UPS and BellSouth (now AT&T). She is a popular speaker and is regularly quoted in the media on strategy, leadership and branding. Joey’s ebooks include Is That You...or Your Brand? and Meet Your Ideal Customer. For more information, visit www.Claravon.com or call 678.823.8228.
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