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Yearbook of Experts® member profiles
Nancy Friedman -- Telephone Doctor
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About: Nancy Friedman, helps companies communicate better with their customers and co workers. When Oprah, Fox News, CNN, The Today Show, Good Morning America, CBS This Morning, KMOX, KCMO, WJAR, WCCO, WCBS, and a host of other radio & TV shows around the country need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 9 best-selling books and the featured spokesperson in the popular Telephone Doctor customer service programs, featured on line at www.serviceskills.com She is a featured speaker at conferences and association conferences and meetings around the country. Check her out on www.nancyfriedman.com Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
Kate Zabriskie - Training Course Program Seminar Workshop
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About: Business Training Works - Onsite training provider answers your questions about soft-skills: customer service, communication skills, business etiquette, business writing, time management, presentation skills, train the trainer, creativity and critical thinking, negotiation, supervision skills, and the other basics that people need to be successful at work. Founder, Kate Zabriskie and her team of trainers work with the Fortune 500, government, and small businesses to improve business results. Are you wondering which fork to use? We can help. Do you need to know how to write clear sentences that get results? We can help. Are you trying to improve customer service? We can help. THE BOTTOM LINE: WE CAN ANSWER HARD QUESTIONS ABOUT SOFT SKILLS Our clients include: Earthlink, Microsoft, Boeing, United States Government, Toyota, The University of Maryland, Georgetown University, and hundreds of other organizations. From communication skills to getting organized and staying that way, we're happy to tell you what we know. You ask the question. We'll answer it or recommend someone who can.
 

Recent News Releases
 Date HeadlineParticipant Name
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05/11/2021
Nancy Friedman -- Telephone Doctor
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01/02/2021
Kate Zabriskie - Training Course Program Seminar Workshop
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07/25/2020
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor
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09/19/2019
Nancy Friedman -- Telephone Doctor
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09/18/2019
Nancy Friedman -- Telephone Doctor
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02/15/2019
Kate Zabriskie - Training Course Program Seminar Workshop
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03/03/2015
Kate Zabriskie - Training Course Program Seminar Workshop

Blog Posts
 Date HeadlineParticipant Name
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04/19/2022
Six Cardinal Rules of Customer Service Nancy Friedman -- Telephone Doctor
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04/08/2022
Six Cardinal Rules Nancy Friedman -- Telephone Doctor
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11/23/2021
Don’t knock old school ideas Nancy Friedman -- Telephone Doctor
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11/11/2021
How To Lose Friends and Alienate Customers Nancy Friedman -- Telephone Doctor
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09/27/2021
Why “What is your name again?” is soooo INEFFECTIVE – WATCH THE VIDEO for an idea to help you. Nancy Friedman -- Telephone Doctor
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09/27/2021
Why “What your name again?” is soooo INEFFECTIVE – WATCH THE VIDEO for an idea to help you. Nancy Friedman -- Telephone Doctor
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07/16/2021
NINAWC Program From Nancy Friedman -- Telephone Doctor Nancy Friedman -- Telephone Doctor
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07/15/2021
Welcome Video Department of labor Program Nancy Friedman -- Telephone Doctor
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07/15/2021
Department of labor Programs Nancy Friedman -- Telephone Doctor
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05/11/2021
POST COVID-19 CUSTOMER SERVICE TIPS Nancy Friedman -- Telephone Doctor




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