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Yearbook of Experts® member profiles
Nancy Friedman -- Telephone Doctor
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About: Nancy Friedman, helps companies communicate better with their customers and co workers. When Oprah, Fox News, CNN, The Today Show, Good Morning America, CBS This Morning, KMOX, KCMO, WJAR, WCCO, WCBS, and a host of other radio & TV shows around the country need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 9 best-selling books and the featured spokesperson in the popular Telephone Doctor customer service programs, featured on line at www.serviceskills.com She is a featured speaker at conferences and association conferences and meetings around the country. Check her out on www.nancyfriedman.com Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
The Lett Group -- Business Etiquette & International Protocol
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About: Cynthia Lett CPP, CEP is respected worldwide for her knowledge of American and international etiquette and protocol. She teaches people skills for world-class business success and how to leave the best impression possible in all situations. Clients include universities, corporations and government agencies at all levels. Quoted in Business Week, Wall Street Journal, International Herald Tribune, Entrepreneur, Newsweek, Success, Washington Post, Forbes, CNN.com, Washington Business Journal, CFO, CIO, TellerVision, Esquire and dozens more print and broadcast sources, Cynthia often comments live on Fox News and CNN. Her books, 'That's So Annoying: An Etiquette Expert's Take On The World's Most Irritating Habits And What To Do About Them' and 'Modern Civility: Etiquette for Dealing with Annoying, Angry and Difficult People' were released in 2009 and 2014. Her talk-show, Modern Civility airs on BlogTalkRadio.com/moderncivility.
 

Recent News Releases
 Date HeadlineParticipant Name
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09/24/2020
Gloria Starr -- Executive Presence, Etiquette, Manners, Image
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07/25/2020
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor
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09/19/2019
Nancy Friedman -- Telephone Doctor
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09/18/2019
Nancy Friedman -- Telephone Doctor
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06/24/2018
Gloria Starr -- Executive Presence, Etiquette, Manners, Image
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06/20/2018
Gloria Starr -- Executive Presence, Etiquette, Manners, Image
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06/19/2018
Gloria Starr -- Executive Presence, Etiquette, Manners, Image

Blog Posts
 Date HeadlineParticipant Name
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03/22/2021
8 Tips for Effective Email Communication Nancy Friedman -- Telephone Doctor
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03/05/2021
Possible? Does it affect your mom? It did mine. Nancy Friedman -- Telephone Doctor
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02/22/2021
Are you Passive, Average or Proactive? Nancy Friedman -- Telephone Doctor
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01/08/2021
Everybody Thinks They Are A Team Player – Do you have one of these on YOUR TEAM? Nancy Friedman -- Telephone Doctor
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10/12/2020
HOW COVID 19 SAVED MY LIFE + Our Zoom Virtual Programs Going STRONG Nancy Friedman -- Telephone Doctor
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09/09/2020
Customer Service for COVID-19 Nancy Friedman -- Telephone Doctor
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08/10/2020
This is a JUST Blog (Meaning: A well-deserved blog) Nancy Friedman -- Telephone Doctor
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07/22/2020
What’s Retail to Do About Customer Service During COVID 19? Wait, wait, wait … we mean all businesses! Nancy Friedman -- Telephone Doctor
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07/22/2020
What’s Retail to Do About Customer Service During COVID 19? Wait wait wait we mean all businesses! Nancy Friedman -- Telephone Doctor
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07/22/2020
What’s Retail to Do About Customer Service During COVID 19? Nancy Friedman -- Telephone Doctor




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