Updates Nancy Friedman as seen on Natfluence.com Six Cardinal Rules of Customer Service Six Cardinal Rules Don’t knock old school ideas How To Lose Friends and Alienate Customers Why “What is your name again?” is soooo INEFFECTIVE – WATCH THE VIDEO for an...

Topics: Communication Skills, Customer Service, Motivational Speaker, Motivational Keynote Speaker, Author Expert, Author Speaker Trainer, Customer Retention, Motivation/Keynote Speaker, Motivational/Keynote Speaker

About: Nancy Friedman, helps companies communicate better with their customers and co workers. When Oprah, Fox News, CNN, The Today Show, Good Morning America, CBS This Morning, KMOX, KCMO, WJAR, WCCO, WCBS, and a host of other radio & TV shows around the country need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 9 best-selling books and the featured spokesperson in the popular Telephone Doctor customer service programs, featured on line at www.serviceskills.com She is a featured speaker at conferences and association conferences and meetings around the country. Check her out on www.nancyfriedman.com Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.