Michael D. Brown is a sought-after speaker, management expert, and author of Fresh Passion: Get A Brand or Die A Generic (MyFreshBrand.com), Fresh Customer Service®: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life (FreshCustomerService.com), Fresh Notes on Personal Branding, Fresh Notes on Customer Service, Fresh Notes on How Not to Graduate into Poverty, and Fresh Passion Leadership – Become a Distinct Branded Leader or Extinct Generic. He has over eighteen years of experience helping companies and individuals achieve results and has held numerous leadership positions at Fortune Global 100 Companies.
Michael is a leading authority on delivering fresh results. His expertise in revamping how companies provide world-class customer service and establish a market-leading brand has led him to assisting individuals in creating personal brands that allow them to achieve otherwise unattainable levels of personal and professional success. He is recognized for this best-in-class coaching strategy that yields consistent results and helping companies deliver double-digit growth to the top and bottom line.
Over the past 18 years Michael has been credited with reengineering and enhancing the customer service strategy and experience for a number of small, mid-sized and Fortune 500 companies, including Marriott, Macaroni Grill, U.S. Army, Wendy's, Omni Hotels, Houston Rockets, Capital One, Wells Fargo, Greater Houston Partnership, Jason's Deli, Amoco Oil Company, ARCO Oil Company, Murphy Oil USA -The Wal-Mart Project, British Petroleum, and a number of colleges and universities. Michael was ranked in the top 5 percent among high-performing leaders and coaches in leading Global Fortune 500 companies. He is a globally recognized authority on customer service leadership for developing this customer service strategy that delivers to the frontline and three levels up in the user's organization.
Michael has motivated and helped thousands of entrepreneurs, military personnel, individuals, college students, graduates, small business owners, and entrepreneurs move from a stage of generic mediocrity to an exciting place where they become successful personal brands that yields exponential personal economic and professional success. His signature work Fresh Passion: Get a Brand or Die a Generic is the catalyst for helping individuals make the transformation and achieving world-class success.
Michael's work has been featured in hundreds of publications and media outlets, including: Forbes, Georgia Public Radio, Pittsburg Post Gazette, Business Week, NPR Radio, The Economic Times, Management Operations, Business Education Forum, Bits and Pieces of Leadership, Inside Business, The Managers Intelligence, Black Enterprise, and U.S. Business Review.