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Yearbook of Experts® member profiles
Nancy Friedman -- Telephone Doctor
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About: Nancy Friedman, helps companies communicate better with their customers and co workers. When Oprah, Fox News, CNN, The Today Show, Good Morning America, CBS This Morning, KMOX, KCMO, WJAR, WCCO, WCBS, and a host of other radio & TV shows around the country need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 9 best-selling books and the featured spokesperson in the popular Telephone Doctor customer service programs, featured on line at www.serviceskills.com She is a featured speaker at conferences and association conferences and meetings around the country. Check her out on www.nancyfriedman.com Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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About: Marsha Egan, CPCU, PCC, CSP is an ICF board certified workplace productivity and success skills coach. Celebrated speaker, facilitator, coach, author, and internationally recognized e-mail productivity expert, she has coached leaders from some of the country's top companies and built a thriving coaching practice. Named one of PA's 50 Best Women in Business, she brings over twenty-five years of outstanding corporate and volunteer experience to her workplace productivity and career coaching firm, The Egan Group, Inc. Having been interviewed in countless media outlets, incl ABC Nightly News, CNN, and USA Today, she is internationally sought as an expert source.
 

Recent News Releases
 Date HeadlineParticipant Name
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05/11/2021
Nancy Friedman -- Telephone Doctor
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07/25/2020
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor
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09/19/2019
Nancy Friedman -- Telephone Doctor
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09/18/2019
Nancy Friedman -- Telephone Doctor
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02/20/2014
Nancy Friedman -- Telephone Doctor
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01/14/2014
Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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04/26/2013
Nancy Friedman -- Telephone Doctor

Blog Posts
 Date HeadlineParticipant Name
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12/06/2021
Monday Motivator: What Drives Your Choices? Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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11/29/2021
Monday Motivator: Seth on “Showing Up” Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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11/23/2021
Don’t knock old school ideas Nancy Friedman -- Telephone Doctor
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11/22/2021
Monday Motivator: Seth G on Skill Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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11/18/2021
Do You Know What you “Motivation Buttons” Are? Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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11/15/2021
Monday Motivator: Motivation vs. Talent Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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11/11/2021
How To Lose Friends and Alienate Customers Nancy Friedman -- Telephone Doctor
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11/08/2021
Monday Motivator: Where Does Improvement Start? Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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11/01/2021
Monday Motivator: Motivation and Consistency Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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10/25/2021
Monday Motivator: Leadership is the Capacity to… Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert




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