Updates There is a Definite Difference Between Hearing and Listening TOP TEN Customer Service Mistakes And THE FIX Scripts Vs. Conversations Pricing issues and Customer Service What is Your R-T-C Factor 5 Frustrating Voice Mail/Cell Phone Phrases

Topics: Communication Skills, Customer Service, Motivational Speaker, Motivational Keynote Speaker, Author Expert, Motivation/Keynote Speaker, Author Speaker Trainer, Customer Retention, Motivational/Keynote Speaker

About: HELL HATH NO FURY LIKE A CUSTOMER SCORNED. When Oprah, Fox News, CNN, The Today Show, Good Morning American, CBS This Morning, KMOX, KCMO, WJAR, WCCO, and a host of other radio & TV shows need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 6 best-selling books and the featured spokesperson in the popular Telephone Doctor DVD library series. She is a featured speaker at conferences and association meetings around the country. Her latest book -- How to Get Your Customers Swearing BY You and Not AT You -- is now available. Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.