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About: James D. Feldman, CSP, PCS, CPT, CITE, is the creator of Shift Happens! James D. Feldman, is a customer service expert who has spent over 30 years helping businesses create exceptional customer experiences.
James is a renowned speaker, author, and consultant passionate about delivering practical strategies companies can use to win customers and keep them for life. With his engaging speaking style and wealth of experience, James can help your business take its customer service to the next level.
He is the author of 13 books, delivered over 1,000 presentations and has written dozens of articles ranging from romance scams to innovative problem-solving to enriching the employee and customer experience. He has worked with various industries, including automotive, HBA, fast food, tourism, retail, hospitality, and healthcare.
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About: Arnold Sanow, MBA, CSP (Certified Speaking Professional) is the author /co-author of 5 books to include, 'Get Along with Anyone, Anytime, Anywhere...8 keys to creating enduring connections with customers, co-workers - even kids'. His keynotes and seminars focus on getting along, building positive workplace relationships, people skills,dealing with and managing change, and how to build instant rapport, relationships and connect. He has been on numerous televison and radio shows as well as in the print media. Shows include the CBS evening news, ABC world morning news, USA Today, and others. He is a regular guest talking about relationship and people skills issues on Sirrus Radio and Family Net Television.
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About: Breaking Barriers 2022 Elinor Stutz broke through barriers long before doing so was popular. Against all odds she defied the theme, 'women can't sell' to become the top producer at every company she ever worked all the while ignoring attempts to get her to quit. Faced with an irreparable broken neck, Stutz paid attention to two visions as they appeared before her while on the stretcher. In the moment, she negotiated a full recovery with the promise to be of service to communities at large. As the CEO of Smooth Sale, Stutz adapted the motto, 'Believe, Become, Empower.' Stutz is a motivational/inspirational speaker, author and sales trainer. * Nice Girls DO Get the Sale: Relationship Building that Gets Results is an International Best-Seller, Evergreen and among the Classics! * Her second book, HIRED! has helped many secure their desired jobs. * The Wish: A 360... mentors readers on business growth.
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About: As a historical commentator, William S. Bike, senior vice president of public relations, communications consulting firm Central Park Communications, uses his encyclopedic knowledge of history to add an unusual depth to discussions of current events. Bike has made frequent radio and television appearances and literally wrote the book on campaigning: Winning Political Campaigns, a how-to handbook on running for office. Reviews of Political Books (http://www.ficoa.biz/reviews_of_political_books.htm) said, 'from a practical political standpoint, it is the best book out--yet.'
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About: Proprietor of a Roosevelt memorabilia collection known as the FDR Living Museum, Wood happens to stand the same height as Roosevelt (6 feet, 2 inches). He also wears the same size hat (7 3/4 ) and nearly the same size shoes (Wood a 13, FDR a 12 1/2 ) -- points of similarity Wood seems happy to let folks know. Roosevelt worked in the insurance business, Wood likes to say, but eventually went ont...
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About:
ohn Rolfe in Two Paragraphs By Richard A. Cheatham --John Rolfe was the pivotal early American who was the actual husband of Pocahontas. Pocahontas’ romance in those early years was not with Captai...
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