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Yearbook of Experts® member profiles
James D. Feldman -- The NOWIST
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About: James D. Feldman, CSP, PCS, CPT, CITE, is the creator of Shift Happens! James D. Feldman, is a customer service expert who has spent over 30 years helping businesses create exceptional customer experiences. James is a renowned speaker, author, and consultant passionate about delivering practical strategies companies can use to win customers and keep them for life. With his engaging speaking style and wealth of experience, James can help your business take its customer service to the next level. He is the author of 13 books, delivered over 1,000 presentations and has written dozens of articles ranging from romance scams to innovative problem-solving to enriching the employee and customer experience. He has worked with various industries, including automotive, HBA, fast food, tourism, retail, hospitality, and healthcare.
Bianca Riemer -- Team Leadership Coach
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About: Bianca Riemer is a Leadership Coach focusing on partnering with leaders in professional services to cultivate a culture of collaboration and innovation that gives them the edge over their competition. She is a board director at the International Coaching Federation UK and Business Launchpad, and has helped hundreds of clients increase their effectiveness to drive their organisations' success in the marketplace. Bianca is a former top-ranked, multi-award winning stock market analyst at Morgan Stanley, where she refined her own critical thinking and influencing skills in over 10,000 conversations with skeptical investors. She has been featured in Fox News, Bloomberg, Reuters, Financial Times, Thrive Global, and many more.
Julie Willis -- The Space Between Entrepreneurs and the Space Industry'
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About: Julie Willis currently resides in Austin, TX. She has a BS in Social Sciences from Washington State University and earned her Executive Master of Professional Studies in Global Strategic Communication from Georgetown University. She has previously worked as a Strategic Communications Consultant for Army Futures Command, the Department of Homeland Security, and the Department of Defense Inspecto...
Gregg Fraley -- Best Creativity Consultant
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About: Gregg Fraley is an innovation accelerator. He's an inspiring author, speaker, and consultant to Fortune 1000 corporations and start-ups on new product development, innovation process, and improved creative thinking. Gregg's business novel about creative/innovation process, 'Jack's Notebook,' features on reading lists of many MBA programs, including the University of California at Berkeley and the UK's Cambridge Judge Business School. KILN is a firm he co-founded in 2010 to create a cutting-edge suite of innovation process services. He's an advocate for faster, simpler, and more holistic approaches to organizational innovation. He believes creativity can be learned.
 

Recent News Releases
 Date HeadlineParticipant Name
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05/04/2023
James D. Feldman -- The NOWIST
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11/14/2022
James D. Feldman -- The NOWIST
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11/02/2022
James D. Feldman -- The NOWIST
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11/26/2021
James D. Feldman -- The NOWIST
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08/15/2021
Gregg Fraley -- Best Creativity Consultant
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04/20/2021
Gregg Fraley -- Best Creativity Consultant
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03/18/2021
Gregg Fraley -- Best Creativity Consultant
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02/04/2021
Gregg Fraley -- Best Creativity Consultant
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01/04/2021
Gregg Fraley -- Best Creativity Consultant
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12/14/2020
Julie Willis -- The Space Between Entrepreneurs and the Space Industry'

Blog Posts
 Date HeadlineParticipant Name
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04/12/2023
Choosing Creative Projects Gregg Fraley -- Best Creativity Consultant
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02/11/2022
Innovation is for All Employees Gregg Fraley -- Best Creativity Consultant
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12/10/2021
Wish Wildly With Abandon Gregg Fraley -- Best Creativity Consultant
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09/14/2021
The 10 Commandments of Effective Brainstorming Gregg Fraley -- Best Creativity Consultant
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08/12/2021
Fractional Chief Innovation Officer (CINO) Gregg Fraley -- Best Creativity Consultant
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06/04/2021
What's holding you back from performing at 100%? Bianca Riemer -- Team Leadership Coach
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04/20/2021
Announcing Momentum Creative Problem Solving (MCPS) Gregg Fraley -- Best Creativity Consultant
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03/17/2021
Tune-In To Taster Tools On Thursday Gregg Fraley -- Best Creativity Consultant
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02/28/2021
What’s holding you back from performing at 100%? Bianca Riemer -- Team Leadership Coach
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02/04/2021
USA Now an Innovation Also-Ran — 11th in World Gregg Fraley -- Best Creativity Consultant




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