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About: Business Training Works - Onsite training provider answers your questions about soft-skills: customer service, communication skills, business etiquette, business writing, time management, presentation skills, train the trainer, creativity and critical thinking, negotiation, supervision skills, and the other basics that people need to be successful at work. Founder, Kate Zabriskie and her team of trainers work with the Fortune 500, government, and small businesses to improve business results. Are you wondering which fork to use? We can help. Do you need to know how to write clear sentences that get results? We can help. Are you trying to improve customer service? We can help. THE BOTTOM LINE: WE CAN ANSWER HARD QUESTIONS ABOUT SOFT SKILLS Our clients include: Earthlink, Microsoft, Boeing, United States Government, Toyota, The University of Maryland, Georgetown University, and hundreds of other organizations. From communication skills to getting organized and staying that way, we're happy to tell you what we know. You ask the question. We'll answer it or recommend someone who can.
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About: Nancy Friedman, helps companies communicate better with their customers and co workers. When Oprah, Fox News, CNN, The Today Show, Good Morning America, CBS This Morning, KMOX, KCMO, WJAR, WCCO, WCBS, and a host of other radio & TV shows around the country need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 9 best-selling books and the featured spokesperson in the popular Telephone Doctor customer service programs, featured on line at www.serviceskills.com She is a featured speaker at conferences and association conferences and meetings around the country. Check her out on www.nancyfriedman.com Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
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About: Marsha Egan, CPCU, PCC, CSP is an ICF board certified workplace productivity and success skills coach. Celebrated speaker, facilitator, coach, author, and internationally recognized e-mail productivity expert, she has coached leaders from some of the country's top companies and built a thriving coaching practice. Named one of PA's 50 Best Women in Business, she brings over twenty-five years of outstanding corporate and volunteer experience to her workplace productivity and career coaching firm, The Egan Group, Inc. Having been interviewed in countless media outlets, incl ABC Nightly News, CNN, and USA Today, she is internationally sought as an expert source.
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About: Elevate your career from an unknown to a distinguished expert through: How to be a Media Magnet. Discover Rose Lee's Award Winning approach to a dynamic interview. Reveal your talents and skills to light up the airwaves and create a lasting impression: Documented research reports the delivery of a television interview impacts an audience based on 7% content, 38% voice and 55% body language. Featured expert guests on the Rose Lee Archer Show expand expert advice to our viewers.
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About: Norman Bacal is a retired attorney and the founder of the Toronto law office Heenan Blaikie. While building and leading this firm, he also became a widely sought expert in tax law for the entertainment business. He has represented studios such as Warner Brothers and MGM, and served on the Board of Directors for Lionsgate while they were producing the Hunger Games film franchise. Upon retirement from practice in 2015, he took up writing, authoring the Globe and Mail bestselling memoir, Breakdown, as well as his Amazon bestselling fiction novel Odell's Fall and a soon to be released second novel, Ophelia. Bacal actively mentors young professionals and is a frequent keynote speaker at universities, firm retreats, and conferences. Bacall holds a third degree black belt in Shotokan Karate and is an avid golfer.
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About: Speaker, teacher, writer, and innovator in ethics training and ethics consulting, in law, accounting, business; national, state, and local governments; non-profits and associations, entertainment, sports, and the workplace. President of ProEthics, an ethics and compliance firm dedicated to helping organizations and professions build ethical cultures; former Adjunct Professor of Legal Ethics at Washington College of Law, American University in Washington, D.C. A Harvard- and Georgetown-educated attorney, Jack Marshall's ethics commentary has appeared in 'O' and 'The Hardball Times Annual,' heard on NPR's 'Tell Me More!' and 'Religion and Ethics Weekly.' He writes about the ethics of current events on his ethics commentary blog, Ethics Alarms.
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About: Has Founder and President of Smart Image A leader in the Image Industry and Nonverbal Communication Field for over 25 years Eileen is recognized as a National and International Image, Makeover, and Nonverbal Communication Expert. Eileen has authored 12 workbooks, and written numerous articles published in over 150 global outlets. Her extensive research and understanding of the powerful first 7 seconds of initially meeting someone and her extraordinary expertise in coaching corporate and Individual clients on how to create a successful attractive image that will maximize the powerful first 7 seconds of an encounter and achieve tier professional and personal goals have earned Eileen the title 'The 7 Second Image Makeover Expert'. For over 25 years Eileen has taught smart image's many clients easy effective strategies to achieve success at work, play, and life.
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