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About: Business Training Works - Onsite training provider answers your questions about soft-skills: customer service, communication skills, business etiquette, business writing, time management, presentation skills, train the trainer, creativity and critical thinking, negotiation, supervision skills, and the other basics that people need to be successful at work. Founder, Kate Zabriskie and her team of trainers work with the Fortune 500, government, and small businesses to improve business results. Are you wondering which fork to use? We can help. Do you need to know how to write clear sentences that get results? We can help. Are you trying to improve customer service? We can help. THE BOTTOM LINE: WE CAN ANSWER HARD QUESTIONS ABOUT SOFT SKILLS Our clients include: Earthlink, Microsoft, Boeing, United States Government, Toyota, The University of Maryland, Georgetown University, and hundreds of other organizations. From communication skills to getting organized and staying that way, we're happy to tell you what we know. You ask the question. We'll answer it or recommend someone who can.
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About: HELL HATH NO FURY LIKE A CUSTOMER SCORNED. When Oprah, Fox News, CNN, The Today Show, Good Morning American, CBS This Morning, KMOX, KCMO, WJAR, WCCO, and a host of other radio & TV shows need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 6 best-selling books and the featured spokesperson in the popular Telephone Doctor DVD library series. She is a featured speaker at conferences and association meetings around the country. Her latest book -- How to Get Your Customers Swearing BY You and Not AT You -- is now available. Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
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About: As a pioneer in the field of image consulting, Jennifer Maxwell Parkinson has helped clients -- individuals and corporations -- fine-tune their public personas. Because of the results she has delivered, she has been invited by many major corporations to speak to their employees about how they can use the same principles. As founding president of the Association of Image Consultants Internationa...
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About: Cynthia Lett CPP, CEP is respected worldwide for her knowledge of American and international etiquette and protocol. She teaches people skills for world-class business success and how to leave the best impression possible in all situations. Clients include universities, corporations and government agencies at all levels. Quoted in Business Week, Wall Street Journal, International Herald Tribune, Entrepreneur, Newsweek, Success, Washington Post, Forbes, CNN.com, Washington Business Journal, CFO, CIO, TellerVision, Esquire and dozens more print and broadcast sources, Cynthia often comments live on Fox News and CNN. Her books, 'That's So Annoying: An Etiquette Expert's Take On The World's Most Irritating Habits And What To Do About Them' and 'Modern Civility: Etiquette for Dealing with Annoying, Angry and Difficult People' were released in 2009 and 2014. Her talk-show, Modern Civility airs on BlogTalkRadio.com/moderncivility.
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About: Marsha Egan, CPCU, PCC, CSP is an ICF board certified workplace productivity and success skills coach. Celebrated speaker, facilitator, coach, author, and internationally recognized e-mail productivity expert, she has coached leaders from some of the country's top companies and built a thriving coaching practice. Named one of PA's 50 Best Women in Business, she brings over twenty-five years of outstanding corporate and volunteer experience to her workplace productivity and career coaching firm, The Egan Group, Inc. Having been interviewed in countless media outlets, incl ABC Nightly News, CNN, and USA Today, she is internationally sought as an expert source.
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About: I'm Albert Goldson, Executive Director of Indo-Brazilian Associates LLC, a NYC-based boutique global advisory firm and think-tank that provides international investment strategies and geopolitical security risk assessments with a focus on energy security. As a former Public Policymaker and Chief Negotiator for over 300 architectural & engineering, energy and urban planning & security contracts with a value of $1 billion, my firm also provides executive coaching to facilitate assist cross-cultural communications. I'm a contributing writer and have appeared frequently as an expert guest panelist on international podcast & TV programs on a wide-range of topics. My professional affiliations include the Association of Former Intelligence Officers, Foreign Policy Association, Japan Society, Overseas Press Club of America, New York International Arbitration Center and Aircraft Owners & Pilot Association.
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About: Change Masters (R) Incorporated has coached over 2,000 individual executives and technology leaders to master effective communications in their rapidly changing organizations since 1986. Customers include over 25 Fortune 100 companies and over 150 companies in total. Tom is co-author of 'Seeing Yourself as Others Do -- Authentic Executive Presence at Any Stage of Your Career.' He has been featured in major newspapers, conducted radio interviews and is a professional member of the National Speakers Association.
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About: Elevate your career from an unknown to a distinguished expert through: How to be a Media Magnet. Discover Rose Lee's Award Winning approach to a dynamic interview. Reveal your talents and skills to light up the airwaves and create a lasting impression: Documented research reports the delivery of a television interview impacts an audience based on 7% content, 38% voice and 55% body language. Featured expert guests on the Rose Lee Archer Show expand expert advice to millions of Discovery Life viewers nationwide.
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About: Barbara Pachter is an internationally renowned business etiquette and communications speaker, coach and author. She has delivered more than 2,100 seminars throughout the world, including the first-ever seminar for businesswomen in Kuwait. In 2010, NJ Biz named her one of the 'Best 50 Women in Business' in New Jersey. Pachter is the author of nine books including GREET, EAT, TWEET, NewRules@Work, When The Little Things Count and The Power of Positive Confrontation. Her books have been translated into 11 languages. Her client list boasts many of today?s top organizations, including Microsoft, Chrysler, Pfizer, Inc.,and Con Edison
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About: Robin Jay is an award-winning movie writer/producer, author, and speaker. Her first film is 'The Keeper of the Keys' - the first funny self-help film. It stars Jack Canfield and John Gray. Robin wrote, produced, and costars in the movie. She is also president of the Las Vegas Convention Speakers Bureau, a publisher, and a Business Relationship Expert. Her award-winning book, 'The Art of the Business Lunch', has been published in 12 languages.
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