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Yearbook of Experts® member profiles
Nancy Friedman -- Telephone Doctor
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About: Nancy Friedman, helps companies communicate better with their customers and co workers. When Oprah, Fox News, CNN, The Today Show, Good Morning America, CBS This Morning, KMOX, KCMO, WJAR, WCCO, WCBS, and a host of other radio & TV shows around the country need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 9 best-selling books and the featured spokesperson in the popular Telephone Doctor customer service programs, featured on line at www.serviceskills.com She is a featured speaker at conferences and association conferences and meetings around the country. Check her out on www.nancyfriedman.com Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
Kate Zabriskie - Training Course Program Seminar Workshop
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About: Business Training Works - Onsite training provider answers your questions about soft-skills: customer service, communication skills, business etiquette, business writing, time management, presentation skills, train the trainer, creativity and critical thinking, negotiation, supervision skills, and the other basics that people need to be successful at work. Founder, Kate Zabriskie and her team of trainers work with the Fortune 500, government, and small businesses to improve business results. Are you wondering which fork to use? We can help. Do you need to know how to write clear sentences that get results? We can help. Are you trying to improve customer service? We can help. THE BOTTOM LINE: WE CAN ANSWER HARD QUESTIONS ABOUT SOFT SKILLS Our clients include: Earthlink, Microsoft, Boeing, United States Government, Toyota, The University of Maryland, Georgetown University, and hundreds of other organizations. From communication skills to getting organized and staying that way, we're happy to tell you what we know. You ask the question. We'll answer it or recommend someone who can.
Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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About: Marsha Egan, CPCU, PCC, CSP is an ICF board certified workplace productivity and success skills coach. Celebrated speaker, facilitator, coach, author, and internationally recognized e-mail productivity expert, she has coached leaders from some of the country's top companies and built a thriving coaching practice. Named one of PA's 50 Best Women in Business, she brings over twenty-five years of outstanding corporate and volunteer experience to her workplace productivity and career coaching firm, The Egan Group, Inc. Having been interviewed in countless media outlets, incl ABC Nightly News, CNN, and USA Today, she is internationally sought as an expert source.
Norman Bacal -- Author of 'Take Charge - The Skills That Drive Professional Success'
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About: Norman Bacal is a retired attorney and the founder of the Toronto law office Heenan Blaikie. While building and leading this firm, he also became a widely sought expert in tax law for the entertainment business. He has represented studios such as Warner Brothers and MGM, and served on the Board of Directors for Lionsgate while they were producing the Hunger Games film franchise. Upon retirement from practice in 2015, he took up writing, authoring the Globe and Mail bestselling memoir, Breakdown, as well as his Amazon bestselling fiction novel Odell’s Fall and a soon to be released second novel, Ophelia. Bacal actively mentors young professionals and is a frequent keynote speaker at universities, firm retreats, and conferences. Bacall holds a third degree black belt in Shotokan Karate and is an avid golfer.
Rose Lee Archer M.S.
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About: Elevate your career from an unknown to a distinguished expert through: How to be a Media Magnet. Discover Rose Lee's Award Winning approach to a dynamic interview. Reveal your talents and skills to light up the airwaves and create a lasting impression: Documented research reports the delivery of a television interview impacts an audience based on 7% content, 38% voice and 55% body language. Featured expert guests on the Rose Lee Archer Show expand expert advice to millions of Discovery Life viewers nationwide.
 

Recent News Releases
 Date HeadlineParticipant Name
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06/03/2021
Norman Bacal -- Author of 'Take Charge - The Skills That Drive Professional Success'
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05/25/2021
Norman Bacal -- Author of 'Take Charge - The Skills That Drive Professional Success'
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05/11/2021
Nancy Friedman -- Telephone Doctor
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04/22/2021
Norman Bacal -- Author of 'Take Charge - The Skills That Drive Professional Success'
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03/10/2021
Norman Bacal -- Author of 'Take Charge - The Skills That Drive Professional Success'
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01/02/2021
Kate Zabriskie - Training Course Program Seminar Workshop
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09/24/2020
Gloria Starr -- Executive Presence, Etiquette, Manners, Image
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07/25/2020
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor
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10/01/2019
Nancy Friedman -- Telephone Doctor

Blog Posts
 Date HeadlineParticipant Name
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10/25/2021
Monday Motivator: Leadership is the Capacity to… Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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10/18/2021
Monday Motivator: Leaders and Pain Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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10/11/2021
Monday Motivator: Are You Remarkable? Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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10/04/2021
Monday Motivator: Seth Godin on Community Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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09/27/2021
Why “What is your name again?” is soooo INEFFECTIVE – WATCH THE VIDEO for an idea to help you. Nancy Friedman -- Telephone Doctor
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09/27/2021
Why “What your name again?” is soooo INEFFECTIVE – WATCH THE VIDEO for an idea to help you. Nancy Friedman -- Telephone Doctor
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09/27/2021
Monday Motivator: Managing vs Leading… Another Perspective Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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09/20/2021
Monday Motivator: On Micromanagement Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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09/13/2021
Monday Motivator: On Delegating Tasks vs Authority… Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert
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08/30/2021
Monday Motivator: The Highest Calling of Leadership Marsha Egan, CSP - Workplace Productivity Coach and E-mail Expert




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