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Yearbook of Experts® & News Release Wire member profiles
Nancy Friedman -- Telephone Doctor
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About: HELL HATH NO FURY LIKE A CUSTOMER SCORNED. When Oprah, Fox News, CNN, The Today Show, Good Morning American, CBS This Morning, KMOX, KCMO, WJAR, WCCO, and a host of other radio & TV shows need an EXPERT on Customer Service & Communication Skills, they call on Nancy Friedman, The Telephone Doctor. YOU SHOULD TOO! Nancy is internationally recognized as a leading authority of customer service, sales and communication skills. She is the author of 6 best-selling books and the featured spokesperson in the popular Telephone Doctor DVD library series. She is a featured speaker at conferences and association meetings around the country. Her latest book -- How to Get Your Customers Swearing BY You and Not AT You -- is now available. Nancy is lively, humorous and always asked back! Pick a topic on customer service, sales or communications and bring Nancy on.
Barbara Pachter - Business Etiquette Expert
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About: Barbara Pachter is an internationally renowned business etiquette and communications speaker, coach and author. She has delivered more than 2,100 seminars throughout the world, including the first-ever seminar for businesswomen in Kuwait. In 2010, NJ Biz named her one of the 'Best 50 Women in Business' in New Jersey. Pachter is the author of nine books including GREET, EAT, TWEET, NewRules@Work, When The Little Things Count and The Power of Positive Confrontation. Her books have been translated into 11 languages. Her client list boasts many of today?s top organizations, including Microsoft, Chrysler, Pfizer, Inc.,and Con Edison
 




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