Speaker
yearbook Logo
Home > NewsRelease > Video: How Answering Services Help Funeral Directors
Text
Video: How Answering Services Help Funeral Directors
From:
Gail Rubin, The Doyenne of Death, Funeral Expert Gail Rubin, The Doyenne of Death, Funeral Expert
For Immediate Release:
Dateline: Albuquerque, NM
Wednesday, April 19, 2017

 
Gail and Kathy Kelley, ASD

Gail Rubin interviews Kathy Kelley with ASD

When a loved one dies at 2:00 a.m. and a family member calls a funeral home, who answers the phone at that hour? While some funeral directors answer the phone themselves 24/7, in many cases, a midnight call will be taken by an answering service.

In this interview with Kathy Kelley with ASD, the Answering Service for Directors, she explains the benefits for both families and funeral directors. ASD has been in business since 1972, specializing in answering calls solely for the funeral industry.

“We’re able to take the calls for the funeral directors 24/7, so they can sleep, take vacations with their families, work with families that are currently in their system already, and help them out,” said Kelley. “We act as their receptionist, and we gather all the information needed and reach out to the funeral director on call to let them know they need to help this family.”

The funeral home can also forward calls on an overflow basis, letting the answering service know who’s on call and what things to say. ASD can get in touch with funeral directors by text, by phone, and through an app they created to help manage calls they field for the funeral home.

The people who answer the phones at ASD are specially trained to handle calls with empathy, accuracy and patience. “They can help a family in their time of need,” said Kelley.

Unlike other answering services, ASD only works for funeral and cremation businesses. Learn more at www.MyASD.com.

Gail Rubin, CT, is author and host of the award-winning book and television series, A Good Goodbye: Funeral Planning for Those Who Don’t Plan to Die, Hail and Farewell: Cremation Ceremonies, Templates and Tips, and KICKING THE BUCKET LIST: 100 Downsizing and Organizing Things to Do Before You Die.

Rubin is a Certified Thanatologist (that's a death educator) and a popular speaker who uses humor and films to get the end-of-life and funeral planning conversation started. She "knocked 'em dead" with her TEDx talk, A Good Goodbye. She provides continuing education credit classes for attorneys, doctors, nurses, social workers, hospice workers, financial planners, funeral directors and other professionals. She's a Certified Funeral Celebrant and funeral planning consultant who has been interviewed in national and local print, broadcast and online media.

Known as The Doyenne of Death®, she also hosts A Good Goodbye Internet radio show and produces Mortality Minute radio and online video spots.

Rubin is a member of the Association for Death Education and Counseling, the International Cemetery, Cremation and Funeral Association, Toastmasters International and the National Speakers Association New Mexico Chapter. Her speaking profile is available at eSpeakers.com.

Gail Rubin has been interviewed about funeral planning issues in national and local broadcast, print and online media. Outlets include The Huffington Post, Money Magazine, Kiplinger, CBS Radio News, WGN-TV,  and local affiliates for NPR, PBS, FOX, ABC-TV, CBS-TV and NBC-TV.

Sign up for a free planning form and occasional informative newsletter at her website, AGoodGoodbye.com.
News Media Interview Contact
Name: Gail Rubin
Group: A Good Goodbye
Dateline: Albuquerque, NM United States
Direct Phone: 505-265-7215
Cell Phone: 505-363-7514
Jump To Gail Rubin, The Doyenne of Death, Funeral Expert Jump To Gail Rubin, The Doyenne of Death, Funeral Expert
Contact Click to Contact