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Top of Mind Thursday May 11, 2017: No Laughing Matter?
From:
Linda Popky - Leverage2Market Associates, Inc. Linda Popky - Leverage2Market Associates, Inc.
San Francisco, CA
Thursday, May 11, 2017

 

Top of Mind Thursday memo from leverage2market.com

If nothing else, many actions of the Trump administration have provided plenty of fodder for late-night talk show hosts and other comedians. The recent United Airlines customer-dragging incident has gotten its fair share of attention as well.

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Some people are offended by this. But laughter is our way of helping defuse a tense situation.

There are some brands that take their share of ridicule with a good sense of humor. Immediately after the United airline, a tweet was circulated with the Southwest logo saying "We beat the competition. Not you."

It's unlikely this was actually created by Southwest, but it reflects the style and tone of what customers believe is the Southwest brand. 

 Many brands from JetBlue to Pizza Hut to Oreos have jumped in with quick humorous tweets or ads that lighten the mood and make us laugh.

When you take yourself too seriously, not only do you open yourself up to others ridiculing you,  you also make us wonder what's really going on. What are they hiding? Why do they seem to not be able to laugh with us?

Does your company have a healthy sense of humor? Are you prepared to lighten the mood when things get tough? 

 
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News Media Interview Contact
Name: Linda Popky
Title: President
Group: Leverage2Market Associates
Dateline: Redwood Shores, CA United States
Direct Phone: 650 281-4854
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