Monday, August 14, 2017
Have you noticed the number of hotels and auto dealers who are sending notes after customers’ recent visits advising them they will be receiving a survey in the mail soon. If the customer has been unhappy with anything, please call to have it addressed prior to taking the survey.
In other words, we’re not really interested in your feedback, we’re interested in perfect survey results because that’s how we’re measured and rewarded.
Dumb-ass, stupid management.