Lise believes “Great leaders look for better ways to do things.” They don’t manage by Command and Control but Ask, Trust, and Track. They are curious. The modern leader is humble enough to acknowledge that he doesn’t have all the answers and confident enough to be able to admit it. The best leaders in all aspects of life look to be accessible to the people around them. They are solution focused and not afraid to shift direction or ask questions.
At one time, soft skills were dismissed as a sign of leadership weakness. Today Emotional Intelligence is high-demand skill. At the heart of emotional intelligence is empathy. True business leaders speak and listen with empathy as a way to better their company and themselves.
One last word of wisdom from Lise, “Seek out people who might not agree with you.” By doing so, managers are encouraged to keep an open mind, and learn how different personality styles communicate effectively.