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New Training Series Focuses On Internal Customer Service
From:
Nancy Friedman -- Telephone Doctor Nancy Friedman -- Telephone Doctor
St. Louis , MO
Tuesday, October 01, 2019


New Training Series Focuses On Internal Customer Service
 

New Training Series Focuses On Internal Customer Service

ServiceSkills Helps Organizations Develop Exceptional Service From The Inside Out 

 

October 1, 2019 – St. Louis, MO – ServiceSkills.com, a leading publisher of soft skills eLearning for businesses, announces the launch of WACTEO: We Are Customers To Each Other. The new program is the perfect complement to the current ServiceSkills body of curriculum, a comprehensive collection of online learning modules that teach the spectrum of exemplary customer service. 

Companies who invest in training their employees in this area see the payoffs in a myriad of ways, including their bottom line and company morale. While most businesses invest the bulk of their resources in attracting and servicing "external" customers, it's easy to forget the importance of "internal" customers: employees and coworkers. 

Conflict and friction between coworkers will severely impact an organization's ability to deliver a high level of customer service. Each of the WACTEO modules focus on empowering employees and teams with the skills required to relate positively to one another for a more satisfying work life. The primary theme of WACTEO is the importance of treating external and internal customers with the same level of respect and care.    

"It's common for organizations to be more focused on external customers than their own employees, who make up the lifeblood of their organizations," says ServiceSkills.com General Manager David Friedman. "That's an intuitive reaction. But in working with companies over the years, we know that positive relationships between coworkers is equally important, and has a direct effect on the level of external customer service offered." 

Request a free demo to learn more about how this training program can help your staff communicate more effectively.

 

About ServiceSkills.com

ServiceSkills.com is a proven, affordable, and highly effective online learning system. Hundreds of interactive learning modules spread across 14 distinct training series empower staff members with the human relationship skills they need to raise service levels, improve teamwork, and manage more effectively.  Visit ServiceSkills.com to request a complimentary trial.

Nancy Friedman, The Telephone Doctor

Nancy Friedman, founder and president of Telephone Doctor Customer Service Training, is a featured customer service speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, FOX News, Good Morning America, Great Britain and Australia, CNN and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal and USA Today.  The author of 9 books on her chosen topics, you can see her books here.

For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call

(314) 291-1012 or you can email her at nancyf@telephonedoctor.com

 

 
Nancy Friedman
St. Louis, MO
314-291-1012