Since 1990, some 10 million Americans have purchased an insurance policy to cover long-term care costs.  Many purchased then 15 or 20 years ago when they were in their 60s.  Today they (or their adult children) can't find copies of the policies.   Hundreds of thousands are ready to need care and file for benefits.

Until now, no single resource listing phone numbers for the Claims Departments of long-term care insurers has existed.

The American Association for Long-Term Care Insurance has just added such a directory to its website at http://www.aaltci.org/contacts .

"The number of calls from frustrated policyholders kept increasing to the point that something needed to be done," explains Jesse Slome, director of the organization.  "Many insurers with hundreds of thousands of in-force policies, no longer offer new coverage.  Many have outsourced their claims administration to third parties.  Consumers were getting the run around and that was not right."

A need for care is just one reason frustrated consumers were calling the Association with queries.  "Due to rate increases, some policyholders dropped their coverage but still are entitled to a residual benefit," Slome explains.  "Who keeps insurance policies for 10 or 20 years but with long-term care you need to know who to call and that's printed on the policy."

The American Association for Long-Term Care Insurance advocates for the importance of planning and helps consumers connect with knowledgeable professionals who are independent advisors.  The Los Angeles based organization conducts research and have the most comprehensive resources available on its website utilized by hundreds of thousands of consumers annually.

Consumers looking for local long-term care insurance agents or cost comparisons should visit the Association's website at www.aaltci.org or can call the organization's national headquarters at 818-597-3227.