If the last person to fill this position is leaving on good terms, why not partner with them to ensure the description is accurate? For instance, maybe your receptionist always greets patients when they enter the room, asks the relevant questions, and walks them back when it’s time.
You may hire a new receptionist that does none of that. Instead of feeling disgruntled or ready to call the new hire out, look at the job description. Your last receptionist was going beyond the job description they were hired to do.
It’s also important that you don’t just describe the responsibilities. What skills are required? For instance, being a receptionist involves much more than just answering the phones.
You need good interpersonal skills, an ability to de-escalate conflict, attention to detail, good organizational skills, and more. Don’t just list out these traits, because most people tend to assume they either have or can learn these traits.
Instead, write your description in a way that combines traits and actions. This implies that one relies on the other, which is true in the real world.
It’s also important to be honest. If you’re trying to attract entry-level workers, and are paying an entry-level wage, stop requiring three years of experience to apply.
You’re already stacking the deck against applicants. While three years isn’t a significant amount of time in career terms, it’s not entry-level. This type of frustration is what discourages the right candidate from even applying.