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Full Public Disclosure Needed About Natural Gas Leaks
Edward Segal, Crisis Management Expert Edward Segal, Crisis Management Expert
For Immediate Release:
Dateline: , DC
Monday, November 26, 2018


Below is an opinion piece by Edward Segal that was published in The Washington Post on November 25, 2018 about the natural gas leak problem in Washington DC. The article is also online at this link.

Washington Gas Tight-Lipped about Leaks
By Edward Segal

Why doesn’t Washington Gas want us to know about potential dangers to our safety that may be buried under our streets?

Although there have been dozens of natural gas leaks in my Georgetown neighborhood since 2016, the utility company has not said a word about the number, nature, seriousness or status of the leaks. Its claims notwithstanding, there is no evidence that Washington Gas notifies residents about work in our community.

It was not until last October, thanks to the media, that we received a glimmer of information about Georgetown’s gas-leak situation. For a story about a new leak in the neighborhood, WJLA-TV was told by the utility company that there had been more than 50 other incidents in our community since January 2017.

But Washington Gas failed again to provide full disclosure. Gas leaks are labeled according to how serious they are: Grades 1, 2 or 3. The utility company divulged only the number of the most hazardous leaks (Grade 1). When all three categories are included, the final tally for Georgetown could be in the hundreds, according to independent gas safety expert Bob Ackley. How many lesser leaks will become more serious? We can only guess.

Georgetown is not alone. Considering when Washington’s gas pipeline infrastructure was built, this is potentially a citywide issue. Indeed, a 2014 story by The Post reported that there were almost 6,000 gas leaks under the city’s streets, according to a study by researchers at Duke and Boston universities. Speaking last month at the Advisory Neighborhood Commission 2E meeting, Cheryl Morse of the D.C. Office of the People’s Counsel said her agency is clueless about the cause of the persistent gas leaks.

But unless the gas company or D.C. government provides complete details about the leaks and repairs, there is no way to know the extent or level of danger to the public.

It can be dangerous to assume anything about the safety of natural gas pipelines.

After a series of unexplained gas leaks and repairs in front of my house, in the summer of 2017 I filed complaints against Washington Gas with the OPC and the D.C. Public Service Commission. I asked for accountability, communication and transparency about our own natural gas-leak problems.

Nothing has changed.

Elected officials have yet to say or do anything publicly about this serious problem. Their staffs sent me in circles. The mayor’s office referred me to Washington Gas. The OPC said it would not try to require more disclosures from Washington Gas. A PSC staff member sent me links to the gas company’s website pages about, ironically, its commitment to natural gas pipeline safety.

In September, working through the OPC, I submitted a list of questions to Washington Gas about its handling of natural gas leaks. Many answers were inaccurate, unresponsive or raised even more questions. Several responses were contrary to my experience, observations and documentation of gas leaks in my neighborhood.

Twice, while I was taking photographs from a safe distance of subcontractors working at leak sites, repair crews made it clear they weren’t happy someone was documenting their activities.

Meanwhile, the number of gas leaks and repairs since 2016 continues to climb: 64 and counting. In October, a record may have been set with at least five — and as many as eight — new gas leaks on the same day around the corner from each other. Some streets and intersections have been the site of multiple incidents within a short period. I have started documenting incidents on my website, GeorgetownGasLeaks.com.

We need full and daily public disclosure from Washington Gas about our natural gas leaks and what is being done to fix and prevent them. The law requires the utility company to keep the D.C. government informed and updated about all leaks and repairs. At the very least, Washington Gas or public officials should share that information with the public — in an easily understandable format, accessible through social media and online maps of current leaks and repairs.

D.C. residents should have confidence in and peace of mind about the potential dangers to our safety that are hidden beneath our streets. We certainly do not have it now.

About Edward Segal
Segal coaches executives on how to prevent or manage a wide range of crisis scenarios. He is the author of two public relations handbooks including Getting Your 15 Minutes of Fame, and More!  A Guide to Guaranteeing Your Business Success (Wiley) and Profit by Publicity: The How-to Reference Guide for Real Estate Agents and Brokers (iUniverse), which included an e-book, audio book and was the basis of an online course, seminars, and workshops; his advice is featured in Present with Power, Punch, and Pizzazz by Arnold Sanow and Henry J. Lescault (iUniverse).  

Segal was a senior media relations consultant to Ogilvy Public Relations and has conducted spokesperson, presentation skills, and crisis management and communication training for hundreds of business executives and their staff.   He is the former Vice President of two public relations agencies, CEO of the Beverly Hills/Greater Los Angeles Association of REALTORS® and CEO, communications director, and government affairs director of the Marin Association of REALTORS® in Northern California.

For more information go to www.PublicRelations.com or contact Segal at edwardsegalcommunications@gmail or 415-218-8600.

News Media Interview Contact
Name: Edward Segal
Title: Crisis Management Expert
Group: PublicRelations.com
Dateline: Washington, DC United States
Direct Phone: 415-218-8600
Main Phone: 4152188600
Cell Phone: 415-218-8600
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