Business Training Works is pleased to announce its release of the second episode of Conversations with Kate, an internet radio show featuring interviews with Business Training Works' consultants and facilitators on soft-skills topics such as presentation skills training, sales training, business writing training, and customer service training.

Episode two features a conversation with culture change consultant and customer service training facilitator Steven Rowell. During this program Steven talks about lessons learned from Disney's customer service training, how to make training stick, why training often fails, and how to reinforce training back on the job.

In addition to the free download, this program includes a PDF highlighting important tips and concepts. To join the conversation, visit us at www.businesstrainingworks.com.