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Do You Include These Elements for Encouraging Client Loyalty?
From:
Elinor Stutz  --   Top One Percent Influencer and Sales Performance Guru Elinor Stutz -- Top One Percent Influencer and Sales Performance Guru
For Immediate Release:
Dateline: Washington, DC
Wednesday, October 26, 2022

 

Photo by Geralt via Pixabay

Attract the Right Job Or Clientele:

Do You Include These Elements for Encouraging Client Loyalty?

Admittedly, gaining experience working in the corporate sales environment was a huge advantage. I quickly realized the necessary elements for encouraging client loyalty, and the knowledge enabled my entrepreneurial endeavors.

Upon attempting to work with service providers on a personal level, both individuals and larger companies, it is apparent that better sales training needs to be added to their delivery. The missing elements have me reaching out to make necessary inquiries. 

Today’s episodes raise the question, ‘do you include these elements for encouraging client loyalty?’

My Story

Many of us have learned over the years that to sell well and be successful in Business, it is necessary to speak to the prospect’s needs, wants, and desires. And it is wise to do the same for employee retention to do their best work.

Respect

The typical talking over people serves no one except recruiters eager to help a person find the next job. Aretha Franklin said it best, ‘All I want is a little respect.’ No matter who we encounter, kindness and respect sell better than any formal sales strategy. 

First and foremost on a prospect’s mind is the question, ‘do I want to do business with this person?’ Giving respect is the first step to earning a ‘yes’ to the question. Equally important, the giving returns the favor plus encourages others to learn more about us. Both respect and encouraging client loyalty are ongoing processes of significant importance.

Timely and Punctual

Some may wonder, aren’t being timely and punctual the same? In a broader sense, the answer is yes, but there are also differences.

Being timely refers to being up to date on the latest developments in the prospect’s industry and how they may affect your prospect’s standing. It’s not about whether they are leading but whether they are current or need your help filling some gaps. Businesspeople must be timely regarding innovation, as a lack of knowledge will hurt their effort.

No matter the appointment type or reason, punctuality is the first aspect of doing business that a prospect witnesses. Excuses never fly; showing up on time is essential. The only way to get around the dilemma of being late is to notify the person ahead of time and ask permission to reschedule. Consider using a CRM system for all appointments and tasks to complete to remain on track.

Last, with multiple steps and appointments in the forecast for one prospect, it is best to lay out the timeline first. One day before all meetings, confirm that the one in question will occur.

Just the Facts

We all know people who ramble on forever without thinking to get our input. You distinguish yourself from most providers by tailoring the information to your prospect’s interests and concerns. Upon realizing the other’s needs, wants, and desires, speak directly to their interests. Follow up by asking, is there anything else you would like to know? 

Ego vs. Confidence

One similarity between those who have oversized egos and talk relentlessly about their importance is the hidden factor that they lack confidence. Those confident enough to listen more than they speak earn more Business.

Money Talk Finalizes Business.

Many people shy away from conversations about monetary investment in their products and services. Worse, they dread negotiation. Incorporating the suggestions above relaxes the discussions through the cycle for earning Business. 

It is necessary to be open and honest about the cost involved in each project. Working with the prospect to find efficiencies that may lower costs is an easier way to negotiate and meet their satisfaction. The almost effortless style contributes to earning the sale and more to follow.

Your Story: Elements for Encouraging Client Loyalty

It is always good to compare a list of one-time clients to those of loyal ones. Begin by fine-combing through the events that previously occurred. Occasionally, there is a commonality in the reasoning for sales not to move forward. Capture the similar factors involved for you or the prospects to move forward on a better footing.

The only way to improve is to acknowledge where you may have erred; improvement is necessary for future business. Test your theory with new prospective clients while determining whether your outcomes improve.

Money Talk From Your Perspective

At the same time, begin viewing your vendors as salespeople. Are they treating you like you treat your clientele, and do you see the value in what they provide? Should you be uncertain about the delivery, consider allowing them to explain. Should the answer be unsatisfactory, begin researching other possibilities. 

It is always necessary to research monetary expenditures versus income to remain in business long-term. Some expenses are essential while others are not, and in the middle, it serves one well to recognize what will work best to enjoy future business.

In Conclusion: Encouraging Client Loyalty

Attempting to conduct business for the long term seems to be a professional approach. However, as conversations continue, it is best to become professionally personal and continue building the relationship for the long term.

For More Insights:   Visit Elinor’s Amazon Author Page

“Communicate to Attract Interest”

Nice Girls DO Get the Sale is an International Best-Seller and Evergreen: A Classic! https://amzn.to/39QiVZw  HIRED! How To Use Sales Techniques To Sell Yourself On Interviews is a best seller. https://amzn.to/33LP2pv and helped many to secure the job they desired  Visit Elinor Stutz's Author Page on Amazon: https://www.amazon.com/Elinor-Stutz/e/B001JS1P8S

Authentic Relationships Are Essential

Be A Story-Teller

As the CEO of Smooth Sale, after her near-death experience, Stutz created the motto, 

 “Believe, Become, Empower

 ” Nice Girls DO Get the Sale is an International Best-Selling and Evergreen Book – among the classics;

HIRED! Helped many to secure the job they desired. 

Related Blog Stories:

‘Trust is the Soul of Sales and All Else that You Do!’
Put Clientele First
Increase Client Attraction with Authenticity

Sales Tips: Encouraging Client Loyalty

  1. Putting your prospect’s perspective and priorities first is an excellent strategy for becoming familiar with one another and encouraging client loyalty.
  2. Calling ahead to confirm appointments or inform of the need to reschedule serves to build credibility.
  3. When appropriate, ask your prospect why they are considering changing vendors.
  4. As conversations develop, admit to what you can and cannot provide.
  5. Inquire if what you cannot provide is a stopper or if you are okay to proceed.
  6. After becoming comfortable, begin sharing professional stories to relax the conversation.
  7. Ask your prospect their list of priorities to begin.
  8. Admit what you can and cannot do, and ask for permission to proceed.
  9. Review all details of the prospect’s expectations and ask if there is anything else they need for you to proceed.
  10. Celebrate Success!

Today’s insights are provided to help you achieve the Smooth Sale!

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Elinor Stutz, CEO of Smooth Sale, delivers inspirational keynotes at conferences and authored: The International Best-Selling Book, Nice Girls DO Get the Sale: Relationship Building That Gets Results.” In addition to being translated into four languages, it reached the remarkable and unique level of being hailed Evergreen. Stutz’ commitment to community service led to the writing of her second best-selling book, HIRED! How to Use Sales Techniques to Sell Yourself On Interviews.”

Kred proclaimed Stutz as a “Top 1% Influencer for Social Media,.  CEO World Magazine named Stutz as one of “The brightest sales minds to follow on Twitter”.  Bizzhum and NowISeeIt both named the Smooth Sale Blog as one of the “Top 100 Most Innovative Sales Bloggers.”  Stutz consults and speaks worldwide.

Connect with Stutz:

Twitter: @smoothsale  
LinkedIn: Elinor Stutz

Youtube:  Elinor Stutz

Elinor Stutz (she/her/hers)
International Bestselling Author, Top 1% Influencer, Inspirational Speaker
Smooth Sale 
https://smoothsale.net 
https://ElinorStutz.kred


 

 

News Media Interview Contact
Name: Elinor Stutz
Title: CEO, Speaker, Author
Group: Smooth Sale
Dateline: Ashburn, VA United States
Direct Phone: 408-209-0550
Main Phone: 408-209-0550
Cell Phone: 408-209-0550
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