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Do You Have Empowered Teams?
From:
Lisa Anderson M.B.A. - Manufacturing and Supply Chain Lisa Anderson M.B.A. - Manufacturing and Supply Chain
For Immediate Release:
Dateline: Claremont, CA
Thursday, May 4, 2017

 
empowered teams

Making sure customers have the best service sometimes means loosening the reins and giving employees more freedom to make on-the-spot decisions.

Lately, there has been a common theme at seemingly unrelated events — the importance of employee engagement and empowerment. Just in the last several weeks, it has come up at the Drucker Supply Chain Forum, the Harvey Mudd executive panel event, and at the CEO Summit.

Do you have empowered teams? Or do you just think you do? In thinking about empowered teams, we can ask a few pointed questions:

1. Do you communicate the importance of employees acting in the best interest of the customer? Do your teams understand what they are able to do to satisfy a customer?

2. If an employee makes a decision within reason of the guidelines you set and with the “right” end goal (whether or not it is the way you would have made the decision), do you pat them on the back?

3. Would your team members ever cite policies and procedures to internal or external customers as a reason something cannot happen if pressed for an answer? How do you think it makes your customers feel?

4. Can your teams spend money to satisfy a customer? How much is too much?

Did you like this article? Continue reading on how to strengthen your Eagle Eye:

Do You Really Support Empowerment?  

Empower Your People to Grow

About APICS

APICS is the leading professional association for supply chain and operations management and the premier provider of research, education and certification programs that elevate end-to-end supply chain excellence, innovation and resilience. APICS Certified in Production and Inventory Management (CPIM) and APICS Certified Supply Chain Professional (CSCP) designations set the industry standard. With over 37,000 members and more than 250 international partners, APICS is transforming the way people do business, drive growth and reach global customers.

The Inland Empire Chapter covers the inland empire region of Southern California, which spans the easternmost portion of Los Angeles county in addition to San Bernardino and Riverside counties.  The chapter offers educational classes, programs and special events in the hotbeds of manufacturing and distribution activity including Ontario, Riverside, and Temecula.  APICS Inland Empire partners with other organizations supporting manufacturing and distribution such as the DMA (Distribution Management Association), neighboring APICS chapters, industry leaders and government officials in support of furthering the region’s workforce development and growth.
News Media Interview Contact
Name: Lisa Anderson
Title: President
Group: LMA Consulting Group, Inc.
Dateline: Claremont, CA United States
Direct Phone: 909-630-3943
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