Why do manners matter? Simply because In companies whose employees do not subscribe to common courtesy there is higher employee turnover, more complaints to the EEOC and more time spent on paperwork related to complaint issues.
On an individual level, when you don?t use manners and common courtesy, you are showing a lack of consideration and professionalism. People will make negative judgments about you regardless of your abilities.
An in-house people skills training program provides:
- how to establish positive connections with anyone
- how to handle difficult people and situations with grace
- skills to use to make each individual confident they are doing the right thing in any given situation
- conversation skills
- networking skills
- appropriate email correspondence writing skills
- conflict resolution skills
Did you know that the employees seen as having "class" get promoted more easily? They make more and stronger positive liaisons with others who can help them succeed. Why wouldn?t you give yourself and your employees that advantage?