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Customer Service for COVID-19
From:
Nancy Friedman -- Telephone Doctor Nancy Friedman -- Telephone Doctor
For Immediate Release:
Dateline: St. Louis, MO
Wednesday, September 9, 2020

 

A common question I’ve been getting a lot these days is… Nancy, “how can we increase our Customer Service during these times.? What should we be doing?”

My answer is simple… If you were doing good customer service before COVID-19 – – continue! Don’t Stop!

Boggles my mind why companies think customer service needs to change because of something bad. Simply increase the dose of customer service and add some training.

To those of you who are interested in delivering on going GREAT CUSTOMER SERVICE during these times.. and beyond.. come CELEBRATE CUSTOMER SERVICE week with us. All through the year.

We believe customer service week is every week. Being nice, kind, considerate, caring and listening isn’t a DAY or a WEEK.. it’s all the time.

We’ll bring you up to speed and then some. .

VIRTUAL FUN And the PRIZES – TIPS – IDEAS – SKILLS – TECHNIQUES are real

YOU’LL BE ABLE TO USE THEM IMMEDIATELY AND FOREVER.

BONUS TIP: The answer to a hard conversation, you’d like to see end is: “Well, maybe you’re right”. Works every time. You’ve given nothing up and you made both parties feel good!!

Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. www.nancyfriedman.com

Nancy Friedman, The Telephone Doctor

Nancy Friedman, founder and president of Telephone Doctor Customer Service Training, is a featured customer service speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, FOX News, Good Morning America, Great Britain and Australia, CNN and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal and USA Today.  The author of 9 books on her chosen topics, you can see her books here.

For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call

(314) 291-1012 or you can email her at nancyf@telephonedoctor.com

 
News Media Interview Contact
Name: Nancy Friedman
Title: Founder / Chairman
Group: Telephone Doctor Customer Service Training
Dateline: St. Louis, MO United States
Direct Phone: 314-291-1012
Cell Phone: 314-276-1012
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