By Nancy Friedman, Founder, President, Telephone Doctor Customer Service Training, Customer Service Keynote speaker.
Nancy Friedman: helping companies communicate better with their customers and coworkers.
Had a super question emailed to me recently:
Hi Nancy: My question revolves around how my voice sounds on the telephone. I have recorded messages over and over and I can't get that happy sound to come across as being natural and genuine. I do want my customers to know that the voice they are hearing belongs to me. So, my question is, what can I do to improve my voice quality? Thank you and I look forward to hearing from you.
TONE OF VOICE raises its head a lot.
Which says to me, there are other folks talking and thinking about this as well. One of the biggest complaints I hear when a customer calls a company, is "They didn't sound happy, friendly, or eager to help."
Short answer to fix that is: SMILE!
The LONG answer is: When you're not smiling you can come across as rude, uninterested, unfriendly and just plain not welcoming.
Sadly, many people don't smile when they're on the phone. They think they're smiling, but they're not.
And there are those who say and think, "Well, you can't tell if I'm smiling or not."
Ah, yes, but we can.
"A phony smile is better than a real frown: Works wonders (on the phone or face to face)
"Yea, but I don't feel like smiling", some say.
Who cares? The customer does! (and so do your coworkers.)
It's so much nicer to talk with someone who's smiling rather than someone who's not.
Show me a picture of yourself that you don't like & I'll show you a picture where you're not smiling.
We look better when we smile. And we sound better. And yes, we feel better.
Old, but good idea: Keep a mirror on your desk to be sure you're smiling.
Still not convinced? Help is on the way. Get your Complimentary Telephone Doctor SMILE STICK now. We'll even include some Smile Labels. AND…
And, we'll even cover the postage…. your SMILE STICK and labels will be on the way.
Send your mailing address (NO PO box please) to: Nancyf@telephonedoctor.com
Offer good thru October 31, 2019
Nancy Friedman, The Telephone Doctor
Nancy Friedman, founder and president of Telephone Doctor Customer Service Training, is a featured customer service speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, FOX News, Good Morning America, Great Britain and Australia, CNN and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal and USA Today. The author of 9 books on her chosen topics, you can see her books here.
For more information, log on to Nancy Friedman's website www.nancyfriedman.com or call
(314) 291-1012 or you can email her at nancyf@telephonedoctor.com