Never Lose a Customer Again by Joey Coleman

How to Never Lose a Customer Again.

Learning how to be persuasive and Mapping the customer journey.

The salesperson experience vs the customer experience, Joey Coleman helps companies keep their customers. An award-winning speaker, he shares his First 100 Days® methodology for improving customer experience and retention with organizations around the world and his clients include Whirlpool, Volkswagen, and Zappos. Joey’s Wall Street Journal best selling book ‘Never Lose a Customer Again’ shows how to turn any sale into a lifelong customer.

In this episode, we cover:

Never Lose a Customer Again

• 2:37 – Learning how to be persuasive
• 5:28 – Working the The Secret Service
• 7:27 – The Customer Experience lifecycle
• 9:39 – The First 100 Days
• 9:51 – The salesperson experience vs the customer experience
• 11:00 – Buyers remorse
• 14:57 – Mapping the customer journey
• 16:41 – Breaking down silos
• 18:13 – Customer experience KPI’s
• 19:18 – The Handoff
• 22:40 – Rutherford Grill in Napa
• 34:37 – Going down the rabbit hole

Resources mentioned in this episode:

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