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By the Book: How Boston Public Library Responded to the Pandemic
Edward Segal, Crisis Management Expert Edward Segal, Crisis Management Expert
Georgetown, DC
Friday, July 31, 2020

The cover of Edward Segal's new book on crisis management.
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Kurt Mansperger, chief technology officer of the Boston Public Library, discusses how the library responded to COVID-19 and the lessons others can learn from their experience in the new episode of Edward Segal's "Crisis Ahead" podcast. In his weekly commentary Segal talks about the importance of responding quickly to allegations of sexual misconduct. The episode, "By the Book: How the Boston Public Library Responded to the Pandemic" can be seen on YouTube at https://youtu.be/eMJNYzonNmo. It can be heard on Apple and other podcast sites including Podbean at https://www.podbean.com/eu/pb-ndhfc-e40963. "Crisis Ahead" is produced by Heartcast Media.

The Boston Public Library holds more than 23 million items, estimated to be among the three largest collections in the country, including books, maps, manuscripts, letters, drawings, and other original works dating back as early as the 10th century. Mansperger, the library's chief technology officer, has over fifteen years of experience in technology and management consulting. He has has guided organizations through major custom development projects that streamlined how they operate. Mansperger led the transition of the library staff from an in-person to a remote operating model.

 About the Podcast

Each episode of Segal's "Crisis Ahead" podcast examines how organizations and individuals in the news are dealing with crisis situations and the lessons to be learned from their successes and failures.  The podcast is based on Segal's new book on crisis management — "Crisis Ahead: 101 Ways to Prepare for and Bounce Back from Disasters, Scandals, and Other Emergencies" (Nicholas Brealey).

 About the Book

"Crisis Ahead" is rated the #1 best crisis management book to read in 2020 by BookAuthority.org. The American Library Association's book review website said, "This book's practical advice for advanced planning makes it a valuable addition to the shelves of any business collection."  See the review at


 "Crisis Ahead" is available as a paperback and ebook from Amazon, Barnes & Noble, and independent book stores via this link: https://publicrelations.com/order-book/

 The book features dozens of anecdotes, stories, and lessons about how companies, organizations, and individuals — ranging from Amazon, Apple, and the European Union to Disney, Starbucks, and entrepreneur Elon Musk— have prepared for, created, managed, and communicated about crisis situations. It features a discussion about the early crisis management lessons that can be learned from the pandemic and includes a template for a crisis management and communication plan that can be customized for the needs of any company or organization.

 About Edward Segal

Segal has more than 30 years' experience as a crisis management expert. He managed crisis situations as the CEO of two trade associations; advised and helped organizations survive disasters, scandals, and emergencies including the arrest and firing of corporate officers, hate crimes, and sexual harassment; and conducted crisis management and communication training for hundreds of executives and their staffs.

 For more information about "Crisis Ahead" go to http://www.publicrelations.com.


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Name: Edward Segal
Title: Crisis Management Expert
Group: Edward Segal
Direct Phone: 415-218-8600
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