Saturday, October 20, 2018
Among the phases I’ve come to loathe:
• Your call is very important to us.
• Please listen because our options have changed.
• Press “one” for English.
• One of our service experts will be with you shortly.
• We can’t take your call right now but we will get back to you within two business days.
• Please enter your serial and model number.
• ….or wherever your final destination may be.
• We are now on our terminal descent.
• The flight is completely full.
• We have a great flight team on board. (I’ll be the judge of that after we land.)
• Would you like to purchase our service contract with that?
• Just between you and I….